home internet / WiFi keeps dropping connection

We understand that you are having trouble with your Wi-Fi connection, @Gavin_Borrego33.

The following are potential reasons why your Wi-Fi keeps dropping its connection:

• Are there other electronic devices near your router?
  • Provide at least 3’ of separation from other electronics and appliances for less interference.
• How is your router connected to the power source? Is it connected to a power-strip, directly to the wall outlet, a battery back-up unit, a GFCI outlet…?
  • Plug your router directly to a non-GFCI wall outlet to help isolate potential power issues.
• Where is the router located in home? Is it in the basement, a cabinet, on the floor…?
  • Place the router in an open space so it can stay cool. Be sure to keep the router elevated off the ground.

If you have looked into these reasons, and you are still having trouble you might need to do a factory reset on your router. Doing a factory reset should help clear any custom settings that could be causing an interferrence.

Please reach back out if you need any additional assistance.

Latoya, AT&T Community Specialist

I've been having roughly the same issue ALL day today and periodically over the last 6 days.  Of course, I've had these issues since we got this service over 2 years ago and ATT CANNOT seem to fix it.

We'd be glad to help you with your Internet, Karenan.

Please give us details about what you're experiencing and what steps you've taken to troubleshoot, so that we can properly assist you. We also suggest looking over the information that Latoya provided to the original poster.

We'll be awaiting your response.

Aminah, AT&T Community Specialist

I work from home and noticed Wednesday some slowness.  That night we were in living room watching tv and playing games on our phone when I kept getting a connection notification on my game.  Every since then we've had this issue.  However, this is NOT new.  Every since we've had your service we've had a similar issue and when a technician comes they say nothing is wrong.  I am sick and tired of paying for service I am not getting.  I've restarted the gateway, cut off devices and back on.  You name it and we've tried it.  Internet is VITAL to my job.  This morning while starting my computer I got a message in Smart Home Manager that says Gateway Communication Lost.

Can someone PLEASE fix this before I have to end your service?

I have had the same issue for last 5 years, although I noticed the signal strength coming into the house varies too, It seems like the WIFI drops the device when the signal coming into the house drops, however the smart home app never detects an issue.  ATT sent me the same crappy Pace router I had before so of course nothing has changed.  Can't do successfully do a video call without something dropping or freezing. I work from home and while I am VPN, it seems ok, but everyone else in the house has issues.

Had technicians here, no one seems to be able to figure out the issue?  I am beginning of think that ATT's infrastructure in our area is just outdated and cannot support the demand in our area otherwise they would fix it?  I am going to switch providers because I am tired of paying for a service that is only good about 50% of the time.