S

New Member

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4 Messages

Friday, November 18th, 2022 6:17 PM

Home High Speed Internet

Home High Speed Internet went out Monday 2:30pm - Customer Service said my Modem sent modem - received Wednesday afternoon- didn’t solve the problem- they sent AT&T tech out Thursday afternoon- all ok inside - the wiring ok in my yard to box out in my backyard- problem was a major line in backyard neighbors yard was damaged- Tech said the next crew would be out first thing this morning to run new line, but they were not!!! It’s Friday - 5 days no Internet- what can I do? I’ve called and they say it’s now a 3rd party working on the problem??? Who can I talk to - need resolved, no TV , no computer, running out of IPhone data?? Has anyone else ever had this issue? 

ATTHelp

Community Support

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207.1K Messages

2 months ago

 

We apologize for this inconvenience regarding your internet service being down and would like to take a closer look, @suzymrtn68.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

 

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