BSkaggs313's profile

New Member

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1 Message

Monday, February 27th, 2023 7:02 PM

HBO Max, Disney+ will not stream since changing ISP

We recently change ISPs and since the transition, half of our streaming apps will not work while connected to the wifi. I have performed speed tests and the connection and speeds are strong. I can only assume that there is some sort of firewall or permissions setting from the router that is impacting streaming services. A google search revealed to me that tons of customers have this issue when switching ISP to ATT, but I have yet to find an answer to the issue. Meanwhile, I am paying monthly fees for these applications without getting being able to use them. Any assistance as to which settings need to be changed and the steps to do so would be greatly appreciated. 

Thanks! 

Community Support

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231.3K Messages

1 year ago

We don't want you to be spending money on apps you can't use, BSkaggs313! Let us help you get back to watching your favorite content!

 

We have a great article here in the forums that we'd like for you to check out. It provides tips and troubleshooting options for streaming apps.

 

In addition to checking the speed, you'll find suggestions such as testing your connection, speeding up your equipment, and changing your wireless channel.

 

Let us know how it went! We'll be here if you need further assistance.

 

Aminah, AT&T Community Specialist

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