jondowe's profile
jondowe
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Supersonic 25!
Helpful 1

Mentor

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60 Messages

Fri, Mar 10, 2017 9:09 PM

Guess I'm asking AT&T to help me with AT&T scam...we'll see how that goes. :)

AT&T took full advantage of handicap to swindle me out of $150. While replacing my modem via online chat, I'm told the old modem MUST be returned by inconvenient means of UPS outlet only, first red flag. I explained, due to mobility handicap that'd be expensive to impossible within their time frame. I was then told I could have it picked up, that was the pertinent lie. Had I not been told that lie, I'd a never let them ship, & ordered a used $20 modem, so on that info I ok'd shipment. Got the modem, was THEN told a trip to UPS was the only possible way to return the old modem, (almost funny it's so rediculous and obvious what they are doing). A blatant lie by AT&T using an easily solvable problem to very clearly and specificity, take advantage of handicap for profit...


On top of all that, the connection issue turned out to be service related and cleared up next day, they lied and told me it was the modem.

I'm on one of AT&T's $5 per month plans for low income customers, so they are very aware the handicap is real/I'm on disability. Also, I've had similar strong arming happen in the past because the ISP has little to lose by trying to get more from a customer that can only afford minimal services.


I've tried... Facebook to resolve this but they refuse to fix this easily solvable issue in favor of stealing my money. Twitter didn't reply. I replied to the the email stating just how the return had to work...no reply. Tried chat again and was told they would stop delivery of the modem which I suspected was just a lie so he could move on to trying to sell me some thing, and it was just that, it delivered the next day. I know better than to get on the phone with these people and play the frustrate the customer into giving up game, and it just isn't necessary anyway.


Couple of questions for the reps here:


1) Will you fix this?

2) If not, will my service be terminated when I don't pay the $150 I cannot pay? (For some reason I could get no answer on that.


It's actually starting to look like AT&T's way of doing away with a not very profitable customer... one of 2 things that make sense here. We'll see how it goes. Also, I have record of the chat where I was lied to, if needed, but I would imagine you do as well.

 

Thanks for your help.

jondowe

Mentor

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60 Messages

5 y ago

Given the lenth of time this post has been up, correct me if I'm wrong but I'd guess it's pretty safe to assume, at least here,  AT&T is going to ignore my request for help.

 

So would there be any probem with my posting this in mutiple areas where a helpful rep might get a look at it? I'll give it a few hours and assume that is OK if I don't hear back.  Thanks again.

ATTHelp

Community Support

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192.3K Messages

5 y ago

Hi @jondowe,

 

Sorry for the delay. We have limited assistance during the weekends. Our teams can look into this further. We just sent you a private message via the community forums. Click here to reply back and let us know via this thread one you have replied to the PM.

 

-ATTU-verseCare

jondowe

Mentor

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60 Messages

5 y ago

Done, and be sure to read my complaint carefully...the others want to skip past the pertinent parts... actually they just don't want to acknowledge it's there at all, and that's what it's going to take to fix this.

 

thanks for your help

jondowe

Mentor

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60 Messages

5 y ago

I should have added Since AT&T was the ones who deceived me into this to begin with, the only thing I want from them is to have the modem picked up from my home, by having the carrier actually knock on my door, and hand me a delivery confirmation number in exchange for the pkg. Nothing expensive or complicated. And please don't purposely put any stops in the way to make it harder to return, in orer to increase the odds of my not returning it.

jondowe

Mentor

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60 Messages

5 y ago

Can I get a time frame of when I can get some help on this, please? Or if you've decided there won't be any after you looked into it, just give me a quick acknowledgment? I ask because time is somewhat of the essence, and they just stopped communicating over there on facebook, so I don't know if that's happening here or not. Just a quick word on when/if would be fine...thanks.

ACE - Expert

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22.5K Messages

5 y ago

IF you contacted the ATTCares team using the link above, I'd say to give them 3 BUSINESS days to respond.

jondowe

Mentor

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60 Messages

5 y ago

Thanks for the fast responce, Skeeter...they did just reply privately and it appears we have solution.

ACE - Expert

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22.5K Messages

5 y ago

...and you didn't have to contact the FTC or the FCC!

jondowe

Mentor

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60 Messages

5 y ago

I ain't overe till it's over. 🙂 But I am expecting a good outcome at this point.

ATTHelp

Community Support

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192.3K Messages

5 y ago

Hi there!

 

Checking in to see if you have received the box. Please let us know. 

 

ATTU-verseCare

jondowe

Mentor

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60 Messages

5 y ago

Just now seeing the email notifying me of your post. I did get the box, returned the modem, and I assume if something went wrong, I'd know by now. I do remember your offer to help if something does go wrong, so for now, lets just assume all is well, and thanks.

ATTHelp

Community Support

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192.3K Messages

5 y ago

Hi jondowe,

 

Yes, we will be here for you. 

 

-ATTU-verseCare

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