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Broncoboy40's profile

New Member

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2 Messages

Sat, Aug 6, 2022 5:08 PM

Going on 3 weeks to get fixed wireless equipment replaced.

My fixed wireless internet equipment,  the router, power supply, antenna were hit by lightning. Going on three weeks with no service appointment scheduled. Att has said a tower outage, but tower is working. Att has also said there are no technicians available until May 5, 2035. Come on now!

my thoughts

Employee

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19.4K Messages

8日前

2035 is a placement holder date until your requested appointment can actually be scheduled.

ATT Fixed Wireless is installed and maintained by DirecTv techs, not ATT employees. These would be local contractor or sub contractor that has been trained on the product.

ATT has had a shortage of techs since before Covid, hiring was stopped because of Covid for all of 2020, most of 2021… currently hiring with $10,000 hiring bonus and having issues with quality people applying and passing …. 

I have no idea what DirecTv is facing with contractors over past 2.5 years, but likely the same… some not wanting to face possible exposure to an ongoing health risk have left the business either retiring or seeking work elsewhere. All industries are facing the same challenges, if you have another ISP to use, may want to consider the options which are likely satellite (HughesNet, ViaSat), or cellular service perhaps from a WISP. 

New Member

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2 Messages

7日前

So in other words, I'm paying for a service ATT can't provide me with, and to look for another isp? What is funny is if I ordered new service, I was told 10 days for installation. When the service worked, it was great. Every other provider is less than 10mb connection. 

ATTHelp

Community Support

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195.7K Messages

7日前

We understand the need to have your Internet  up and running as quickly as possible, Broncoboy40.

 

As my thoughts stated, the 2035 date is just a placeholder until we're able to schedule a repair appointment for you. Once we have a time frame, we'll give you a call to schedule an appointment.

 

We apologize for the inconvenience this has caused and ask for your patience while we work on this. If you have any other questions or concerns in the meantime, please don't hesitate to reach back out.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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