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Nikolas_Vaz's profile

Tutor

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2 Messages

Saturday, March 18th, 2017 10:15 PM

Gateway won't turn on

So I was watching tv and then my gateway shut off its been off for a day now and I've tried rebooting,unplugging,and changing electrical outlets it won't turn on. Please help I need to work on my computer and I dont have wifi or tv please help ?

Former Employee

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4 Messages

7 years ago

I would recommend that you them a call instead if you already tried those steps. If the modem has no lights after changing outlets or making sure the current outlet is working, then it is a modem problem and may need a replacement. If there are few lights on the modem, it depends on what lights. It could just be wrong cable inputs or a wiring problem.

Tutor

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2 Messages

7 years ago

I've already called but I have to wait tell Monday to get someone her and it's d Saturday I can't wait all weekend but thanks for your help

Scholar

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178 Messages

7 years ago

Its probably the power adapter, do you have an extra 12volt power adapter laying around from another electronic device you can try on it to see if it powers up?

Scholar

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178 Messages

7 years ago

forgot to ask, what model of gateway are you using/?

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