gbsnap's profile

Coach

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1 Message

Thu, Dec 31, 2015 9:57 PM

GATEWAY 5268AC-ATT disabled USB PORT is Standard

GATEWAY 5268AC comes with a DEAD USB PORT. Very disappointed that ATT disables the USB port. I was trying to get away from the 3rd party router and use the ATT equipment and continue to make my printer and external harddrive WIFI accessible. However, ATT for some stupid reason has their USB port disabled. Lame, Lame, Lame! This is intentional and not the way Pace built the product. 

 

If there is a way around this I would love to know. Guess the Airport will have to go back into action. 

 

Community Support

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6.7K Messages

7年前

Hi @gbsnap,

 

We apologize about the inconveniences, as we do disable the USB port. Hopefully, there is another way to connect your printer, as most now have the ability to set up through an Ethernet cable or wireless. What type of printer do you have?

 

-ATTU-verseCare

Contributor

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1 Message

7年前

I have an older printer that can only be connected via USB.  Is there any way you can assist me?

Community Support

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6.7K Messages

7年前

If that is the case, you will probably need to go with a router behind router setup or connect the printer to your computer and create a internal network through your computer. If you connect your printer directly to your computer, will it work that way?

 

-ATTU-verseCare

Contributor

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1 Message

6年前

I am a brand new ATT U-Verse customer - and now find that my printer (a HP 1320) cannot be connected directly to the router/modem. Am I now forced put my Netgear WNDR3800 back into service between the ATT box and my home system? That is just ridiculous. Wouldn't a simple firmware update from ATT activate the USB port & permit my printer to be seen on my home network?

JefferMC

ACE - Expert

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29.3K Messages

6年前

The USB port on the Gateway performs no function.  If you want your USB printer connected to the network, then you'll have to connect it to a network-connected PC or connect your Netgear router.

 

Tutor

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4 Messages

6年前

Yeah just found this out...

 

Very disappointing that ATT goes out of their way to provide an inferior experience to their customers.  My last provider, Comcast, I was able to use my own router (and modem) without paying for a junk modem/router from ISP.  Liked being able to use my own router's USB to share media across the network.

 

ATT is really a joke. Sure hope the merger with TWC doesn't go through.  Time Warner provides a better experience as well. 

Contributor

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1 Message

6年前

You can still use your own router.  Just use the DMZ mode in your AT&T Uverse router and it will hand out a public IP to your target third party router.

 

The AT&T device also must authenticate you to the network to prove you are a subscriber.   It doesn't use a standard protocol but one specific to AT&T hence a DSL modem wouldn't work.  Some models support coax, adsl, or ethernet (for fiber gigabit) hence why the non-standard modem and why AT&T only rents the boxes now.

Contributor

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1 Message

5年前

I connected a USB drive to this port. System log show it getting recognized and mounted. Is there anyway to make it shareable on Wifi?

ApexRon

Professor

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2.2K Messages

5年前

@dgoyal

Nope! Not designed to.

Contributor

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1 Message

5年前

GATEWAY 5268AC-ATT USB Port

I just recently began GHZ fiber service with AT&T. After reading through the previous messages, does the latest GATEWAY 5268AC-ATT allow a USB connection? And if so, should it auto detect? If not, is there a switch or something in the interface I need to turn on for this to happen?

 

Contributor

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1 Message

5年前

I just joined ATT as well and was quite excited to see the USB port as I didn't want to have to have yet another electronic device taking power (and space) by my desk.

 

This is ridiculous that this is disabled. As Rich86 said, a simple firmware update would fix this as the specs for this router clearly state that it has USB capability.

Tutor

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6 Messages

5年前

I have similar issues.......1 printer that has an Ethernet connection cable which I trust can be plugged into an available Ethernet port on the ATT modem/rounter????  Also a 2nd printer with only USB connection option.

If I bring my CISCO wireless router out of mothballs.......and connect to the ATT modem/router......as I did before ATT was installed, will that work or is there another requirment?

BJSBlue

JefferMC

ACE - Expert

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29.3K Messages

5年前

Just because something has a USB port, doesn't mean that USB port can provide the functionality you require.  The AT&T Gateways do not provide printer server functionality.

 

You can normally connect a router behind the AT&T Gateway.  Depending on your needs you will set it and/or the Gateway differently.

 

Tutor

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6 Messages

5年前

Thank you for your info and responding.  So, to be sure I understand.....  I can connect a Cisco wireless router to one of the available Ethernet ports on the AT&T modem/router and connect my printers to the available ports on the Cisco equipment???  That will allow me to print from all of my laptops, wirelessly??

I wish the AT&T installer, at the time the system and equipment were installed, would have told me the USB ports were dead and offered recommendations or asked What equipment I would be using and how I wanted to use it but he simply said his responsibility was to make sure ONE of our wireless devices.....laptop, tablet, desktop, was connected and working.  He told us to connect everything else the same was as he had connected the one laptop.

I have learned my lesson.....ASK questions.

Biggest frustration is they sent a tech out a couple of weeks ago, he told me the same thing and billed me $99

JefferMC

ACE - Expert

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29.3K Messages

5年前

If your Cisco Router has USB ports and if your Cisco Router provides printer server functionality, then it should be possible to configure your home network such that the Cisco Router can provide printer server functionality such that your home PCs can print through it.

Most printers these days have Ethernet ports or Wi-Fi built in.

 

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