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rose2192's profile

Tutor

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23 Messages

Saturday, July 29th, 2023 1:29 PM

Fixed Wireless Outage

My Fixed Wireless has been out going on the 5th day. First I was given one ticket which the next rep couldn't even find. Tech came out and said it was constant disconnections. My neighbor, who's antenna is one football field away, has service but it's running about 2-4mbs download.  Oh and they won't call in because they're older and don't want to. The next time I called they gave me a tower ticket # and then a link to the "outage". What's interesting to me is that link didn't work after I clicked it the first time and signed up for the "text updates" that I don't get. Now it just sends me to download the smart home manager. Which doesn't work without the internet. So where did that outage notification go?

There have been intermittent issues since July 4th. They didn't fix it properly and now I have zero service. I wouldn't mind too much (though it seems I'm still being charged for these days?) except I work REMOTE. I'm one of the initial people to sign up for this service when it first came out in this area in 2018. Except for a few problems here and there, it's been fairly stable. It's worked well for my job, I could get on video with some pixelation at times but could get my work completed with no issues. It was doing great before the issues started beginning of July. I was getting speeds higher than advertised.

I've called every other which they point out and they tell me I don't have to keep calling. MY JOB DEPENDS ON THIS. Not to mention I'm paying for a service I'm not getting.

I've seen posts here where it took up to a month to fix the service. How am I supposed to do my job? I've been working on a hotspot which is also intermittent.  I just really need to know how long this is going to be. No one can tell me. They just keep saying they are "investigating" it and that's all the information I can get.

Community Support

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225.7K Messages

4 months ago

Hi there, @rose2192! We understand the importance of having a stable Internet connection, especially when you work from home. 

 

So that we can take a closer look at what's going on and look into the possibility of scheduling a tech appointment, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly. Once we're there, we can continue this via chat or via phone if you'd like.

 

We look forward to speaking with you!

 

Lacey, AT&T Community Specialist

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