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New Member


1 Message

Friday, March 27th, 2020 3:33 PM

Fixed Wireless Internet

I had fixed wireless internet installed at home last weekend. It still does not work. Tech support tells me the problem is the sim card and antenna are not activated. Tech Support was to check it yesterday and resolve (through a chat with Jenny). I never received a confirmation email from them as I was told.
Jenny stated she could see the issue and it could be fixed \ activated from the tech desk, but would take 4-5 hours. Internet still does not work and I have trouble getting a tech online (phone or chat) due to the number of people needing help. How do I proceed?

Community Support


232.4K Messages

4 years ago

@amyshood, Thanks for reaching out to the forums team! We know how important and time sensitive service issues can be, so we encourage you to contact ourvoice or chat teams for expedited service.


Once you select your product, just scroll down to the bottom and choose to chat live. Please let us know if you have any other questions we can assist with!



Lafayette, AT&T Community Specialist

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