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New Member

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2 Messages

Sat, Oct 10, 2020 3:10 PM

Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im back to the normal 60 ping and no packet loss. I can barely watch netflix during the day... I've reset my internet, rebooted, and done all the "troubleshooting" i can find online. My neighbor has the same internet, and the same issues. I don't think its something i can fix, i think theres something going wrong with the server

ATTHelp

Community Support

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176.5K Messages

1 y ago

 

Hi @Abagaylez, we are happy to help.

 

Expect speeds of at least 10 Mbps download and 1 Mbps upload. Customers typically experience download speeds of 25Mbps.#
Data speeds can and will vary depending upon various factors:

  • • In home Wi-Fi® isn't as fast as a wired connection to your Home Wi-Fi Gateway. Use a wired (Ethernet) connection for the best results.
  • • Multiple devices sharing your internet connection can reduce your internet speed.
  • • Internet speed can be affected by factors such as weather, interference from trees, buildings, hills, etc., and network capacity. Learn more at http://sm.att.com/b8f57130 and http://sm.att.com/73a70778.


 Service performance may be affected by:

 

  1. The customer’s proximity to a cell site, capacity of the cell site, number of other users connected to the same cell site, surrounding terrain, radio frequency interference, applicable network management practices, and applications used.
  2. Typical speeds are not guaranteed and individual results will vary.

If you have any additional concerns, please feel free to reach out to us.

 

Lafayette, AT&T Community Specialist

 

New Member

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1 Message

1 y ago

Literally dealing with the same exact problem, I play alot of games too and my ping is always 60 to 70 ms in game lately its all over the place unstable as ever shooting all the up to 250 in game..Ive had my antenna replaced and router still didn't fix my problem, I definitely believe its something with the towers going on, but AT&T won't address it..

ATTHelp

Community Support

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176.5K Messages

1 y ago

We can help with that ping problem, @Wizard17.

 

We actually have a guide specifically for troubleshooting high ping in gaming. We’d recommend following the steps in that guide. In particular:

  1. If at all possible, connect your gaming system via Ethernet.
  2. While you’re gaming, try disconnecting other devices from the Internet.
    • You can use Smart Home Manager to see which devices on your network are using the most bandwidth.
  3. If you’re still having issues, you can attempt to run a traceroute to attempt to better isolate the problem.

We’d also recommend checking out that guide in full: there are additional steps to help resolve this issue.

 

Please let us know if you have other questions, @Wizard17!

 

Genevieve, AT&T Community Specialist

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