
New Member
•
2 Messages
Fixed Wireless Internet spotty, awful during day and fine at night.
The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im back to the normal 60 ping and no packet loss. I can barely watch netflix during the day... I've reset my internet, rebooted, and done all the "troubleshooting" i can find online. My neighbor has the same internet, and the same issues. I don't think its something i can fix, i think theres something going wrong with the server
ATTHelp
Community Support
•
215.7K Messages
3 years ago
Hi @Abagaylez, we are happy to help.
Expect speeds of at least 10 Mbps download and 1 Mbps upload. Customers typically experience download speeds of 25Mbps.#
Data speeds can and will vary depending upon various factors:
Service performance may be affected by:
If you have any additional concerns, please feel free to reach out to us.
Lafayette, AT&T Community Specialist
0
0
Wizard17
New Member
•
1 Message
3 years ago
Literally dealing with the same exact problem, I play alot of games too and my ping is always 60 to 70 ms in game lately its all over the place unstable as ever shooting all the up to 250 in game..Ive had my antenna replaced and router still didn't fix my problem, I definitely believe its something with the towers going on, but AT&T won't address it..
0
0
ATTHelp
Community Support
•
215.7K Messages
3 years ago
We can help with that ping problem, @Wizard17.
We actually have a guide specifically for troubleshooting high ping in gaming. We’d recommend following the steps in that guide. In particular:
We’d also recommend checking out that guide in full: there are additional steps to help resolve this issue.
Please let us know if you have other questions, @Wizard17!
Genevieve, AT&T Community Specialist
0
0