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Netless

New Member

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21 Messages

Mon, Jan 27, 2020 4:55 PM

Fixed Wireless Internet: Packet Losses and More Packet Losses

We live in rural Mississippi. Internet access? You might as well hope for a spaceport -- until AT&T offered the fixed wireless rural internet service.

For several months, it was just as advertised. We were getting between 16 and 20 Mps of download and 4 or 5 Mps of upload with a latency of around 40 ms. Not blinding speed by fiber standards, but it worked, and we were happy.

That all changed mid-December. Numerous calls to AT&T achieved nothing. A tech came out and replaced the rooftop antenna. Even though his speedtest showed a decent connection, the service was so slow and unreliable we reverted to using our cell phone hot-spots just to check emails or social media.

I've installed PingPlotter, and I'm seeing a steady 40% packet loss, with spikes every few minutes of 100%. Latency ranges from 75 ms to numbers in the thousands. All day, and all night.

None of this is new to the people on these boards. I checked with my neighbors, and most of them are saying the same thing.

I realize now that there is no magic button to push, no setting to change. The problem lies beyond anything any of us can do. I'm mainly posting to join my voice to the others here, in the hope AT&T will show us some consideration.

In the meantime, I'm burning through cell phone data and muttering a variety of colorful words. If I hear or see anything relevant on the net, I'll post it here.

Responses

Netless

New Member

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21 Messages

a month ago

Quick update: Packet losses still 30-40%, sometimes greater. I fired off some screenshots to a 'social media specialist' via AT&T's Facebook page. I might as well have printed them out and delivered the papers to the first squirrel I saw. Radio silence after that.

I'm going to call the regular support number yet again after I finish my coffee. No, I am not going to reboot the router, or count the number of connected devices (there are 2, for Heaven's sake) and I'm not going to get any help, either. I just wish someone at AT&T would have the guts to say 'Ha ha, two year contract, we've got you. Maybe we'll fix this eventually. Maybe we won't. Have a great day, sucker!'

I could at least respect such honesty.

twright33

New Member

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52 Messages

I was just forced to make an appointment with a technician so he could come to my house and see that he can't fix it just to open a ticket on my account.

I'm beyond infuriated that they are acting like there aren't widespread issues with this service and talk to me like I don't know what's going on.

twright33

New Member

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52 Messages

a month ago

I'm also a Mississippi resident having this same issue. Here is my comment on a similar post on their forum.

I thought I was going to go CRAZY trying to figure out what was wrong with my devices and equipment not connecting until I found this post with so many other people having these issues.

ATT scheduled a technician to come out and look at my equipment (I didn't have much faith in that but said okay) and then canceled the appointment without telling me or giving a reason why and now will not reply to any of my correspondence.

This is unacceptable. I've filed my complaint with the FCC and you should too. This takes two minutes.

https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Frequests

twright33

New Member

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52 Messages

a month ago

Any update for you? I still have no calls or correspondence with an answer or timeline on a fix.

Netless

New Member

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21 Messages

I do have an update.

I called support from work yesterday. Went through the whole business, let them know I was not at home and didn't see any point in going through yet another round of reboots. This time, the AT&T person agreed. They told me they were going to run some tests and they would call me back in half an hour.

They did. For the very first time, someone at AT&T admitted there were serious issues with my network access. They're sending someone out tomorrow.

Now, my router was working -- okay, it was at least up and trying to work -- when I left home that morning. When I got home, though, it was showing a red SERVICE light and it is dead. I don't know if the tests they ran killed it, or if it just died of shame, but it's a goner.

So I'll wait for tomorrow and the visit to see what happens next. I will post an update.

twright33

New Member

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52 Messages

I see.

The problem is they still aren't recognizing this as an overall issue with their system and not individual people having issues.

It's their network/ software. All of our hardware didn't decide to just stop working at the same time.

twright33

New Member

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52 Messages

24 days ago

How is your internet working since they replaced everything the other day?

My technician visit is scheduled for this afternoon. I don't have much hope, but since you had good luck I'm keeping my fingers crossed.

My ping is all over the place and packet loss is ridiculous.

http://cubeupload.com/im/twright33/unknown.png

Netless

New Member

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21 Messages

It's been restored to pre-December levels since the visit. ​

Even the tech didn't think replacing everything would help. But since 11:00 AM Friday, things have been fine. Yes, I'm still showing some packet loss, but 4 or 5 percent is much better than 40. My speeds didn't change much -- they hover around 15 to 20 Mps download, 2 or 3 upload, and latency hangs around 43 ms. For what we do, that's adequate.

Will this hold? I don't know. For the record, I'm in north Mississippi.

twright33

New Member

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52 Messages

Well that is good news. I will take 4-5% packet loss with a wireless internet system.

I'm within eyesite of our tower and can get 90Mbps download on a good day, but with all of the packet loss, it's useless.

I'm just south of Starkville. Maybe the good luck will be with me as well.