Fixed Wireless High Packet Loss

Still garbage here in wisconsin and i'm really getting tired of it. AT&T needs to get there **** together and take care of the customers that make them filthy rich. I was guaranteed "10Mbps" download speed and yet i'm downloading files at 10-100kbps, do the math! False advertizing

This is from 2:30 PM here in Michigan today. This has been an ongoing issue for months now. To add insult to injury my service is on/off/on/off/on/off several times a day. Ive about had it. I don't believe they are working on anything. Nobody the size of AT&T can't figure out what's going on with their Network over the course of months. I still believe this is intentional and a form of agressive Traffic Shaping

I expect we will be even further on the back burner now that so many are going to work from home due to Coronavirus, articles saying how at&t is gonna step up and remove data caps and improve speed. Im sure that means fixed wireless the red headed step child of at&t is going to suffer even more, it already feels that way.

At&t how about you step up in this time of crisis and finally fix this for the good of the country? Or are you going to show your true colors and continue your ineptitude while your costumers suffer even more with what is currently happening in this country.

People will not forget how you act RIGHT NOW! Would hate for you to look bad if. A Viral tweet comes out about how you are continuing to screw us over in this time of need.

My service is back to working, it’s just the speeds are so unbearably slow, it’s basically unusable...

Tried testing packet loss, too slow, tried testing speed through AT&T’s speed test, getting an insane 0.09 down and 1.50 up on a 35mbps line.

I’m assuming it’s still packet loss issues because it has these spurts of no issues at all, and I get my actual speed, but for the other 99% of the time, it’s awful.

Thought you guys only had 14 days to fix this? Or is it “fixed” already?

What a sad excuse for service.

SOOOO why does this say OFFICIAL SOLUTION, im having this problem too, does anyone have something that worked?

I don’t know if this has any relevancy here, as this might be my issue, and my issue alone but...

Does anyone else notice the frequency change during this? I reset my router every time it gives me a slow connection, and eventually, it will give me my full 35mbps, but I won’t be able to stay connected to it, it will constantly kick me off...

I have a Chromebook that shows frequency, and whenever it disconnects me, it’s always on 2462, but whenever it DOES work, I always check, and it’s on 5765?

I also get extremely poor signal strength on the 2462 (usually 20-30) which I have no idea why....

I’m not having any power draw issues, I know that for sure.

Just throwing this out there incase someone wanted to look into it.

Edit: Would seem to be a DNS issue, as now it’s not kicking me off, and is stable at 100% strength with frequency 5765, but whenever I could stay connected to the 2462, I couldn’t even open my router page... tested and it came back positive for a bad DNS?

Speeds are back to slow, but hey, at least I can stay connected right?

Second Edit: Frequency is now 5680 and giving me my full speed with zero errors, no disconnects either.

Well, it was improving quite a bit for a while, but now it's starting to get bad again. Pretty significant packet loss percentages in the afternoons and evenings. I suspect it will continue to get worse.

Frankly, I don't care if it's coronavirus related or not - many of us rely on fixed wireless internet to communicate with family and friends, and that will only become more essential if things progress with the pandemic. AT&T should be throwing everything they can at fixing this so that we don't get screwed. I'm disgusted they haven't done more and I am very much planning on leaving this service once the coronavirus thing blows over unless AT&T gets it together.

Man, I can't wait for Starlink!

I know there's more important crap right now, but how the (Edited per community guidelines) is this even possible?..............

I saw someone post about the thread not being as active anymore. My guess would be because everyone has given up on Att fixing anything. We’re going on 3 months with this problem and nothing has changed. The only thing I’ve got from att as a solution is what someone on here suggested a month ago and that’s unplugging everything for 5 min and getting a new ip. That does seem to help sometimes.

@Trudat556's account and posts have been deleted/hidden again lol.

Well anyway, stay safe everyone. I'm probably not going to check these forums while all the COVID-19 related shutdowns/lockdowns are in place. It will probably be months.

Stay inside, wash your hands, and eat some beans.

If you got to @mobilemax 's activity, you'll see his last post was in this thread:

https://forums.att.com/conversations/wireless-billing/elder-abuse/5e4dd3b84d24af4b3a04370c?commentId=5e4dd81f758fed452516c219

Look at all the replies from other employees/forum mods that are saying he is unhelpful and makes posts with wrong information. Those employees/mods still post regularly (some even wtihin the past hour) meanwhile mobilemax has not posted in over a month so it's pretty safe to say he's gone.

This strengthens the theory that mobilemax and Trudat556 are the same person. I felt bad suggesting he got laid off earlier but now it's clear that this person was terrible at their job and maliciously gave out wrong info even with an employee account. Who else would come back and troll this thread? Guess he had a grudge against us to come back?

Both times that we called him out on this, he vanishes. I guess he came back for one last parting shot and got ran out again lmao.