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New Member
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3 Messages
Fixed Wireless High Packet Loss
We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?
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swamproots
Tutor
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6 Messages
a year ago
I am in North Louisiana and have experienced all the same issues starting at the same time as everyone else. When the problem first occurred I had a technician out who said they were having a problem at the tower and they had submitted a ticket to get that fixed so I just figured that was a plausible explanation. I never heard back on that and the problem has just continued to get worse. I finally submitted an FCC complaint since I had a good experience doing that one time when I was having dsl problems. I was contacted today and explained my issue and it does seem people are being heard because I was told that they are aware of my specific issue and have a team working on getting it fixed. Now I guess we will wait and see since it would not be the first time ATT has lied to me but I really have no choice but to believe them as it is the only internet available to me since I cut off the dsl.
I just don't see how they can let this go forever though, you can't sell people something and have them pay for it every month when it just doesn't work anymore. Especially since this is their supposed answer for high speed rural internet. And that is exactly what is happening now, I am paying for something I cannot use. It's just frustrating because it's so much better than dsl when it works. They are supposed to update me as progress is made, I won't stop bothering them until they fix it or offer me a better solution.
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KP45697
New Member
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41 Messages
a year ago
Does it seem to anyone else that this problem is actually getting worse? I’m to the point now that even in the early evening at about 5pm I can’t even load a YouTube video at 720p without it going fuzzy and starting to buffer. Last night I checked my packet loss with the fcc app on my phone and twice it read 95%. I have had an average about 25% over the course of the “peak” times since these problems started but now it is literally useless. Sometimes I can’t even load web pages without waiting a couple minutes.
I’ve been testing just like everyone else for over a month now and I’m about to just throw the towel in and cancel the service because I’m wasting money at this point. It took us a month to get them to acknowledge a problem. How long do you think it’ll be before they actually fix this back to the way it was. Bad part is I cancelled my directv after being out of contract for 2 years because it cost $80/m and my streaming services are half of that.
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chydaisy
New Member
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1 Message
a year ago
I moved to a rural area in September 2019, to find out my internet options were severely limited. At the suggestion of the ATT store clerk I purchased a wireless internet box. It has been nothing but a hassle. I've already had to replace the sim card twice. Last months bill was $1000 for the wireless box data. It is just my husband and myself. It showed we'd used 531 GB. For two weeks in the month of Dec the box was malfunctioning and only showing wifi but no internet. So far this month we have 2 days left and have only used 67gb of the 150 we're allotted. When we took the box to ATT they replaced the sim card and it started working again. Does anyone know if that could of caused my box to malfunction causing it to use that much GB? He said at ATT that it streamed all month. I explained we didn't even have service the last two weeks of the period. ATT gives me the runaround literally everytime I call or go to the store. Any insight on this would be much appreciated.
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lottytx
Teacher
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70 Messages
a year ago
From fiber HouTx but similar issues. Packet Loss, latency, DNS. From ping monitor tool past 48 hours.
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Terreb
Contributor
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97 Messages
a year ago
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digpatche
New Member
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1 Message
a year ago
same problem here in kentucky
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Smok3yBull3t
New Member
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11 Messages
a year ago
Like @KP45697 , I too am from Southeastern Ohio. This whole situation on my end started around four to five weeks ago. Bare in mind, I've used this internet for two years, TWO years now without so much of an issue. I mean, yeah, every once in a blue moon there would be a hiccup, but it was usually resolved fairly quickly. I mainly use the internet to play Destiny 2 on PC, which has been flawless up until the current time.
As with most others here, it's the packet loss that is just screwing us over, it breaks my connection to D2 constantly, terrible voice call quality anymore, and I spent a long time, and a lot of headache figuring out that cause. Technicians have been here three times. Finally today, on another visit, the technician is a guy I'm friends with. He told me several areas are just garbage right now with this internet. Basically, he told me they are getting ready to launch the Gen2 of this internet this year, and it's supposed to be better, and not have this kind of issue, but I have yet to talk to AT&T to find out if there is an ETA on it, but I wouldn't be surprised if they just told me they have no idea what I'm talking about, because the technician has the equipment, got the training, they just aren't ready to start taking orders for it yet. Oh, but the area of Vinton, Ohio, basically the entire area can barely use it, but they are still taking orders to install for new customers. They sure remain silent on fixing, or updating issues, but you can count on them being quick to take your money.
Now, whether this is a situation where they are working on the towers (New, or updating current ones), and this is a side-effect of it, who knows, but as with some others here, I can about imagine they've bricked the new software, or just throttling us to make way for "More important" folk, rather than us common paying people. I've gotten from "Oh, your modem is showing up bad on our end, let us replace it.", "Oh, your antenna is bad, we'll replace it.", and so on, never worked.
If I were you guys, I'd start asking about the Gen2 on its way. But I'm just going to say, if they make us pay a lot to upgrade to it, with the crap we've had to put up with for the past month plus, I'm not going to be too thrilled.
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Rubb3r
New Member
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16 Messages
a year ago
Been following this thread for few days. Been having the same issues as everyone else, except mine seem to have started even earlier in early November. Service worked great for over a year prior. Filed a FCC complaint yesterday. No software update for me yet either, still stuck at 11.5 (I'm in Northern Michigan)
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