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3 Messages

Sat, Jan 11, 2020 3:03 AM

Fixed Wireless High Packet Loss

We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?

Responses

Terreb

Contributor

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97 Messages

a year ago

At&t called me regarding my FFC complaint so hopefully it may help (even a little) I'll update if more comes of it

New Member

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216 Messages

Funny they did for me and said someone would call me in 2 days they haven't yet . I even called the number they gave me and still no answer.
Terreb

Contributor

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97 Messages

Really? This is pathetic even for at&t

New Member

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3 Messages

We had fixed wireless installed last week (northern MS). We are having the same issue as you are all seeing with your setups. I keep watching this thread hoping one of you will get some kind of explanation or (*cough*) a solution. I really didn't want to go through all of the trouble with support if all they are going to run a speed test and say everything is good. Since we have a 14 day trial period, I guess we will give this a few more days and see if anyone has any luck. If not, we will tell them to come get their equipment.

twright33

New Member

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53 Messages

@john9999 When it works, it's great.

Try unplugging the power to the antenna box (not the router, the other one) only and reconnecting. This somehow made mine work last night.

New Member

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216 Messages

I'm hoping they do fix it but at this point and time sadly to say it is not. I would endorse it if it was working like it did when we first got it 4 month ago it work really great I loved it.

New Member

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20 Messages

1:30pm central - 4.72 down / 23.77 up.

6:30 pm central - 16.2 down / 21.43 up.

(edited)

twright33

New Member

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53 Messages

@bamashooter have you tried anything that anyone has recommended or just getting speed test readings?

New Member

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82 Messages

So far since the random disconnect last night around 7:30PM central, I have maintained under 2% packetloss to most locations and up to 3% for some others. Haven't done any heavy upload traffic yet to really test it out - will be doing that when we get back there later today.

If you're having high packetloss still can you try powering off just the ONT (antenna) for 2 minutes and then turning it back on? Wait up to 5 minutes after powering it back on to check your packetloss again. Make sure to leave everything else powered up and online like normal, only power cycle the ONT (antenna) and leave it off for 2 minutes before turning it back on. Please let me know what you run into?

twright33

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53 Messages

@dennisharrison this has been my exact experience so far. Unplugging antenna power seems to reset something, just not sure what.

New Member

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82 Messages

@twright33 It resets the open ports for your NAT pooled IP. There is/was (?? still trying to figure out if it's been fixed) a timeout (and possibly MTU, more testing was required to say for certain) mismatch on the equipment 3 hops in for most of us (so it seems to me as of now).

Take all my information with a grain of salt, because I haven't done enough packet introspection and route testing to have high confidence in my assumptions yet.

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216 Messages

I tried it yesterday before 5pm it seems to work but after 5 pm tried it and it worked for 5 mins then reverted back. I got on the game at 123pm was a little high but I could play right at 255pm it started to do its thing going to try it again and see what happens.

New Member

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82 Messages

@unleadedgass I have a feeling that something with a lot of UDP packets is going to cause this issue faster than some other types of usage. Would be curious as to how fast you hit what % packetloss with and without WOW after the ONT reset.

New Member

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5 Messages

ive decided to make a account after looking at this thread for a week i have fixed wireless aswell to game on and i havent been able to for over a month i ive 200 yards away from a tower and i get 80 down 20 up and 50 ping and weekdays 5-12pm its unplayable kicked from everygame and weekends its unusable at any time. i called for a tech to come and when he got here he said everyones having problems and that theres nothing he can do and that when i searched and found this thread showing me were all having the same issues thats when i filed a FCC complaint for a ATT executive to called me the next day act like he didnt know about any of the problems i said were happening united states wide said a fixed wireless team would contact in 2 days and never did but today a tower technician took down the cellphones and fixed wireless internet to handle a fix on the tower cause of my complaint i decided to drive down to the tower and ask him about all this stuff for him to tell me he doesnt think there will be a fix for a year or 2 cause of how hard there pushing to roll 5g out saying he thinks were having these troubles is cause theres to many people on fixed wireless and there turning downsare fixed wireless speeds cause there trying to roll out 5g

New Member

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5 Messages

the tower tech told me to just keep comlaining to the FCC and to not stop till they do something orther than that he doesnt think there is a fix

twright33

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53 Messages

@Spunts95 being as ATT was paid $420,000,000 from the Connect American program to create this service, I doubt this is going to go unnoticed and not be fixed for awhile.

The service is not working as intended. They aren't going to just let it not work for a year.

New Member

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5 Messages

Oh I 100% agree with you I’m just going off what the tower tech told me,I think the problem should be fixed already but I don’t think ATT cares and they know about the problem. We have to ride the FCC till they demand ATT does something

twright33

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53 Messages

@Spunts95 My tech told me that is was caused from PlayStation and XBox users with their "high speed gaming". After that, I don't think the techs know much about what's going on.

New Member

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216 Messages

I was playing the game when it shot up on me running at 246 home and 180 world reset the antenna went down to 72 home 75 world I hope it stays that way in 2hrs when I need it went down to 2% packet loss so doing this is doing something see how it goes tonight.

New Member

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82 Messages

Well, back to an absolute crap show now! Resetting the ONT doesn't do a darn thing for me (though I did pick up the same IP again, will try leaving it off for longer and see if that makes some sort of difference if we can get a new IP).

FRUSTRATING - but I won't be able to really dig into this further without spending some time with a device to replace the Pace which may not be until this weekend depending on the weather and the construction crew out here.

New Member

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20 Messages

where are you making these complaints to the FCC ?

I have approx 30% packet loss thins evening and just spoke with Rameses, one of the social media folks who reached out to me aboug a different thread I started.

New Member

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20 Messages

1008 bytes from 157.240.18.35: icmp_seq=0 ttl=49 time=83.262 ms

1008 bytes from 157.240.18.35: icmp_seq=1 ttl=49 time=60.694 ms

Request timeout for icmp_seq 2

1008 bytes from 157.240.18.35: icmp_seq=3 ttl=49 time=82.914 ms

1008 bytes from 157.240.18.35: icmp_seq=4 ttl=49 time=65.696 ms

1008 bytes from 157.240.18.35: icmp_seq=5 ttl=49 time=90.327 ms

1008 bytes from 157.240.18.35: icmp_seq=6 ttl=49 time=180.740 ms

1008 bytes from 157.240.18.35: icmp_seq=7 ttl=49 time=119.594 ms

1008 bytes from 157.240.18.35: icmp_seq=8 ttl=49 time=173.461 ms

1008 bytes from 157.240.18.35: icmp_seq=9 ttl=49 time=60.898 ms

1008 bytes from 157.240.18.35: icmp_seq=10 ttl=49 time=87.812 ms

1008 bytes from 157.240.18.35: icmp_seq=11 ttl=49 time=57.788 ms

1008 bytes from 157.240.18.35: icmp_seq=12 ttl=49 time=71.912 ms

1008 bytes from 157.240.18.35: icmp_seq=13 ttl=49 time=68.587 ms

1008 bytes from 157.240.18.35: icmp_seq=14 ttl=49 time=142.023 ms

Request timeout for icmp_seq 15

1008 bytes from 157.240.18.35: icmp_seq=16 ttl=49 time=199.252 ms

Request timeout for icmp_seq 17

1008 bytes from 157.240.18.35: icmp_seq=18 ttl=49 time=295.171 ms

1008 bytes from 157.240.18.35: icmp_seq=19 ttl=49 time=276.380 ms

1008 bytes from 157.240.18.35: icmp_seq=20 ttl=49 time=321.226 ms

Request timeout for icmp_seq 21

Request timeout for icmp_seq 22

1008 bytes from 157.240.18.35: icmp_seq=23 ttl=49 time=62.064 ms

1008 bytes from 157.240.18.35: icmp_seq=24 ttl=49 time=79.492 ms

1008 bytes from 157.240.18.35: icmp_seq=25 ttl=49 time=69.529 ms

^C

--- fbcdn.net ping statistics ---

27 packets transmitted, 21 packets received, 22.2% packet loss

round-trip min/avg/max/stddev = 57.788/126.134/321.226/81.395 ms

New Member

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82 Messages

New IP address, ~24% packetloss across 5 targets.

New Member

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20 Messages

0 packets transmitted, 21 packets received, 30.0% packet loss

round-trip min/avg/max/stddev = 57.368/102.477/239.787/55.446 ms

New Member

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216 Messages

Dang started going south from your 6to 7 hop.

New Member

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216 Messages

Right at 355pm it started it was a hotspot night played 5hrs on it not 1 disconnect. Used my fixed 3 before I gave up. High packet loss even to Google same as th

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216 Messages

Game
Terreb

Contributor

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97 Messages

Never heard back from at&t either. Can't say I'm surprised

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20 Messages

@twright33 No. Other than disconnect / connect router/modem and antenna, I don't know how to do any of that stuff others are doing. This morning @ 7am:

23 down / 24 up.

(edited)

New Member

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82 Messages

OK, so the only reason resetting the ONT/Modem/Antenna does anything is that it can give you a new IP address that isn't (for lack of a better term as of yet) "poisoned". If you get the same IP - you will see no change in performance (I think).

Can you guys play around with this a bit once your connection gets crappy again today and see if better performance is related to a new IP?

For example I'm at 10.91.219.59 with a /29 subnet so that's 4 hosts encapsulated by 2 addresses and they have the gateway as 10.91.219.60.

Throughout the course of today my packetloss will get worse and worse the more I send/upload.

Once that happens, no matter peak time or not (based upon previous days testing - so it's just assumptions still), I should be able to cycle the ONT/Modem/Antenna until it gives me a different IP (2 minutes of downtime seems to do it) and if that IP hasn't been used by someone else in X hours (I think? Possibly since last reset of whatever equipment is handing them out as well?) then the packetloss will drop back down to single digits during peak and sub 1% off peak.

Weird, right?

KP45697

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41 Messages

I did the reset on the antenna as well last night and I can confirm the 2 minutes to change your ip. I’ve just been using the ping tool on cmd the last couple days and pinging google 100x to get an accurate packet loss %. Before I reset the antenna I was 43% loss. After resetting and getting a new IP I was 6% and I ran it in 15 min intervals for an hour until I was back up to 30%. I’m going to try resetting and doing tracert this evening when I get home and see what I come up with. I’ve been just using google as my control for my tests on cmd and ping plotter.

twright33

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53 Messages

I've only reset my antenna once 48 hours ago and still have less than 10% packet loss after running pingplotter for a couple of hours.

It's not fixed, but it's a bandaid.

Still no word back from my FCC complaint or technician visit.

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82 Messages

@twright33 Are you back down to less than 10% or did it never go above 10% during that 48 hour period?

KP45697

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41 Messages

Does the packet loss you do have start at att server still?

twright33

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53 Messages

@dennisharrison I know it went above (some spikes), but the PL % is an average. There will be some 10 minute intervals with higher packet loss than others, but I haven't had any disconnects during that time while online gaming. Just some buffering with streaming apps.

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82 Messages

@KP45697 I had a similar experience last night, had to get a new IP again after the packetloss shot back up over an hour - but this one has been fine since. Which is why I'm thinking it needs to be one that hasn't been used in X hours or since reset of state table for whatever equipment handles this routing.

I'd suggest hitting more than google, I'm pinging akamai, 8.8.8.8, pingplotter.com, and twitter.com as well. Some will be much lower packetloss than others at times.

Ping Plotter from this morning

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82 Messages

@twright33 OK, that's different than my experience. I can force the packetloss issue by opening more connections. Using this connection for work (stupid, I know) but I'm desperate to not drive into the city and rent an office just to sit at a computer all day ;p

How many devices do you have using the connection during a typical 24 hour period? We're at around 12 here between phones, tablets, set top boxes, consoles, laptops, and whatever like those google assistants.

Currently getting a setup to log all this in a more complete way. pcaps and whatnot on a device I can control the interface to the ONT and shape local traffic to test some assumptions.

In the meantime I'm headed to pick up a postpaid sim from an MVNO to put into a cradlepoint and see if it works better than the fixed wireless at different times.

twright33

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53 Messages

@dennisharrison We have two phones, a tablet, two smart tvs, and my gaming PC connected on this network.

Are you running Windows 10? Try resetting your network settings so you know for sure there is nothing PC related making the issue worse.

KP45697

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41 Messages

Okay I will add those as well when I get home this evening and run another 12 hour test between peak and overnight. The last one I ran on ping plotter I started at 4:30pm and ran until 12:30am and it clear as day starts spiking at 6 and by 7 it is dropping packets consistently enough that using the internet for any real time applications is impossible. But by 11pm all the packet loss was gone and I continued to let it run over night and by the next morning I hadn’t experienced any loss at all. This would’ve all been on the same ip. My concern is still the possibility that all traffic for fixed wireless could be being sent through the same servers and they don’t have enough of them. My theory is maybe they did before the end/beginning of the year but when they began work to upgrade towers for new gen wireless, ATT decided to just slam everyone on the wireless network through a select few servers. Which would explain how all of a sudden this is for the people that have had service for a year or better. I may be completely wrong and I will continue to pump the representatives for any info I can get. But I guess that would be worst case because then we have no choice but to wait for the gen 2 fixed wireless.

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82 Messages

@twright33 I have a couple machines here - two of them run wintendos10 :) I've just been doing this so far with the windows 10 laptop from the couch in the evenings.

Once I have the pfSense box setup in place of the Pace and a few hours to setup some pcap logging and scripts based upon iperf results with a server I have for troubleshooting like this - we will have a lot more useful info on what is actually going on. I used to do this sort of thing for a living (medium sized networking for wireless ISPs).

I wish we could get some insight from someone internal to the network topology for fixed wireless and how it differs from other internet products from AT&T on the implementation perspective.

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28 Messages

Thought I'd post the results I see with/without my router connected to the vpn.

These numbers are taken from https://us-looking-glass.battle.net

Apparently I cannot post the results of MTR or Traceroutes, the info was just wiped out when I submitted.... Real classy (I obfuscated any of my IPs)

Anyway, after the tech left the PACE powered off for 20 minutes, when I run the test without the VPN, I am currently not seeing any dropped packets. Still takes 5 more hops to resolve and a higher overall trip time, than when I have the VPN activated (NordVPN UDP profile on an Asus RT-AC86U

(edited)

KP45697

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41 Messages

I will run this on my pc when I get home. The tech that they sent out twice to my place (first time was before I realized this problem is nationwide) told me basically the same thing as the yours did. He had no idea how to actually diagnose the issues we are having. Really he only knew how to replace equipment and run speed tests.

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82 Messages

@connectionless_in_bfe If your packetloss gets too high you won't be able to keep the VPN up most likely, which has me curious as to if you just tunnel all your traffic through a VPN if it prevents the steady packetloss climb I'm seeing. Will give this a shot - thanks!

Meeps

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15 Messages

a year ago

20 to 30 percent packet loss. Still no resolution from AT&T. This is beyond ridiculous. Techs can't fix this problem. ATT won't even acknowledge there is an issue.

Still waiting on a reply from the FCC complaint i filed last week. ATT has moved into Trion territory with this customer service and overall service in general. (Archeage, anyone?).

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216 Messages

I should of known better about 255pm I got on my game was fighting an elite when boom got kicked off I figured if logged back on I'll be ok got on I'm dead my pet are fighting and some other dudes killing my spoils then I got kicked off again. Logged on again insta kick. So I got on tested the packet loss 75% to blizzard's server and 57% to Google what the heck. Broke out my hotspot rezzed finished. By this time I'm feeling like crud then my hotspot started nose diving check my cellphone booster it was flatlining. R

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216 Messages

Rebooted my booster and played thought yall would get a laugh out of that. But were going on 35 days of this no call from att about what's going on.

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216 Messages

My hotspot is through Verizon and even there services are so bad were I live that why I'm running a cellphone booster without that I'm toast that why I have att it was awesome for the first 3 months until this happened.

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28 Messages

I've been through many setups and configurations over the years, I've been through exactly all of the same issues. The fixed wireless was great for the first 3-4 months, it's obvious now that AT&T is just overselling the service to the point that it's not really any better than having a cellular hot spot. (Arguably tethering to my Verizon service on my phone is much better, at least for my individual needs, but then you're not really getting enough data allowance)

Frankly, I'm just disgusted with the obvious abuses and exploitation that these monopoly services get away with, and now they're getting more subsidies to do it. I'd rather see that money go to new competition to balance the playing field, because there really aren't any other viable options for people in situations like ours.

twright33

New Member

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53 Messages

a year ago

Although I understand entirely everyone's frustration it's important to note that it's impossible for AT&T to oversell this internet.

When I first tried to get this service they wouldn't sell it to me because my address wasn't on the Connecting America Fund list of qualifying addresses. Legally could not do it. I fought for months trying to get them to sell it to me until we eventually figured out there was an issue in their system with my old 911 address being in the qualified list instead of the property's new address.

AT&T will get this fixed, it's just unfortunate that it is taking this long. We just have to keep complaining and calling.

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82 Messages

@twright33 There may be some areas which are oversold, but not to the point of causing these types of packetloss issues. This is a configuration issue in just a few parts of our routes. I mean, I'm sure AT&T would rather just have our money instead of having to provide a service for it - but they (fortunately) have to provide the service :)

It's raining HEAVILY here right now and I've got less than 1% packetloss, and the internet is in excellent condition. So odd, but at least now I can totally rule out antenna pointing, power levels, RSRQ/RSRP/SINR/etc.

twright33

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53 Messages

That's also very true. There's no way in December when everyone started having issues the service was all of a sudden oversold. Exactly as you have said, this is some type of configuration issue. Their lack of acknowledgment on this forum about the issue leads me to believe they 100% know about the problem but just don't know when or how to fix it.

When I called yesterday to check the status of my escalation there was no update but they took this month's internet charge off of my ATT bill. No questions asked.

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20 Messages

Everything seems good (speed-wise). 31 down and 24 up. 8:30-9:00 am.

(edited)

twright33

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53 Messages

@bamashooter test packet loss easy here - https://packetlosstest.com/

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20 Messages

@twright33 Thanks, I'll run it now.

Tutor

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37 Messages

@twright33 Thanks for that link..... this also confirms 36.2% packet loss. Speed test means nothing when you are dropping packets like that... Impossible to play an online game like this.

KP45697

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41 Messages

a year ago

I’ve been speaking to a supervisor since Sunday evening about this situation after blowing up on a poor representative that insisted I continue trying to cycle my router on and off to solve my problem. The supervisor (Rod) has been pretty consistent, giving me a call daily for updates on the ticket he submitted for another inspection of the tower. Yesterday he called me and to no surprise told me that the technician found nothing wrong with the tower or the antenna. He is now just as convinced as the rest of us that this problem lies downstream of the towers and is something wrong with atts routing. So he wrote an email to the fixed wireless management team (supposedly) detailing my experiences and testing so far. I also had him include the title and author for this thread so that hopefully someone will review the stories and data collections that everyone else on here has done and see that this problem is not just effecting people that game online or stream but anyone that uses this internet for any real time application. I know this is only a small ray of hope but it’s as far as I have been with anyone from the corporate side of this.

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82 Messages

@KP45697 Keep trucking!

My neighbor is an AT&T tech and we're opening a ticket every day.

Everyone here should keep calling them and chatting/emailing them every day too. I am blown away that they aren't sending out company memos about what they're doing with the connections though - because at this point we know they know.

KP45697

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41 Messages

Nice! I’m in a pretty small town so most of the techs are local I just don’t know any of them personally. I wish I did to get some more insight on how it works but I’m not so sure they even know what happens beyond the towers

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82 Messages

@KP45697 Just got off the phone with a rep w/ the president's office @ AT&T. They're trying to nail down which group to assign this too and are actively engaged in getting a response/answer. Their protocol is to respond either when something changes or 2 business days if there are no changes/updates otherwise.

I provided the link to this forum post and will update here withy any extra info.

Good job everyone - we got them to pay attention and I'm betting they'll get it fixed!

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216 Messages

I hope so they didn't have any problems takin my payment the month.
twright33

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53 Messages

@unleadedgass Call them. They reimbursed me a full month and gave me a $10/mo discount for a year

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216 Messages

Just got a call from att cell site coordinator I told him what happening I gave him directions to our forum told him the date that this started. He told me my equipment was working ok from my house to the tower I'm using. Then I explained that I had to use my hotspot to play my game and even us

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216 Messages

Use the internet. He seems to think it's a core problem with the way were are being routed I told him this problem is in several states. That being said he's going to notify the core team that handles that part and they are going to call me to do tracert and packet loss test to see were the jam is. So I wouldn't be surprised if y'all get calls from them as well.

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216 Messages

When this happens I keep yall posted.
twright33

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53 Messages

a year ago

**Update from AT&T**

Per a phone call I just had to check in on my case # -

AT&T is aware and has acknowledged there are packet loss and slow speed issues with their Fixed Wireless Internet service in the Mississippi and Alabama region. They do not have an estimated time of repair, but they do have a team of technicians assigned to fix this. There is no troubleshooting that we can do to fix it ourselves.

It's not much, but it's something. Let us just hope the technicians can get this figured out in a timely manner.

Terreb

Contributor

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97 Messages

Hope they know about louisiana too lol

New Member

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82 Messages

Awesome!

Having the techs assigned is a winner - they'll be able to get this sorted out in no time.

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216 Messages

North east Texas and east Texas as well.

New Member

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5 Messages

just got my 2nd call after about a week regarding my FCC complaint talked to a manager at ATT executive office asking if the tower technician that came out a few days ago fixed the issue I told him it didn’t cause i still get packet loss and told him we’re all dealing with packet loss and that’s the problem not my speeds. Praying for a fix soon

(edited)

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143 Messages

@twright33 I think this is just a line they have given us to tide us over for a month or two.

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28 Messages

@unleadedgass South Central Indiana as well. (Though, I'm sure if we were to throw darts at a map blindfolded, that location would probably have an issue too! ;)

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143 Messages

a year ago

It's been about 45 days and I'm still at 30+% packet loss. Time for me to send in an FCC complain as well but I'm of the opinion that that is pretty pointless given who is in charge of it.

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216 Messages

I'm working with a tech atm there was an update for the pace router I rebooted my system after he told me to but still have same problems I look into router logs it says incoming packet and then I see it fail don't know what that's about. But I logged into my game and while I was posting this I got disconnected but there working on it.

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143 Messages

a year ago

I stopped posting in this thread for a while back and here's my reason:

A few weeks ago if you search this thread, you'll see that I posted that I got an e-mail saying settings on my router had been changed. I have never gotten this e-mail EVER before, even after factory resets. I check my router's firmware to see it had been rolled back to 11.4.

My network connection quality was back to the way it was before December 20th until this past week when packet loss is back. Surprise surprise, my firmware is now 11.5.

The firmware is at least partially at fault and they can definitely roll it back because they did it to mine.

This is why I was making several posts asking people their firmware versions.

I still read this thread and I was not going to post my connection was back to normal so they could claim it was fixed for even one person - because it isn't.

(edited)

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20 Messages

Per packetlosstest.com //////// No idea what it means though I hope it helps the cause.

Results

Upload Packet Loss

🠥 5.4%

(8 / 149)

Total Packet Loss

🠥🠧 16.1%

(24 / 149)

Download Packet Loss

🠧 11.3%

(16 / 141)

Late Packets

⏱ 4.0%

(6 / 149)

Average Latency: 127.64ms

Average Jitter: 31.16ms

KP45697

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41 Messages

@malleable_malus so your router firmware had reset to pre issues time and everything was working fine?

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143 Messages

@KP45697 That is certainly what it seems like.

You can even go back and find my post when I said how odd it was when I got e-mailed about my settings being changed on my router.

Found my post:

malleable_malus 2 weeks ago

I just got an e-mail saying a change was made to my gateway. I'm wondering what this is about.

That's when my problems went away. I checked my settings and they were all normal except that my firmware had been rolled back.

Well, here I am now and the problem has returned and my firmware is back to 11.5

When I was on 11.4, my connection was great (simultaneous streaming video, downloading files, and playing online games), even in prime use time. I am not exaggerating.

Now I'm back on 11.5 and I can't even load webpages.

I'm not saying the firmware is the only cause of this but it's the only thing I can personally observe.

(edited)

New Member

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143 Messages

I'm tempted to manually downgrade the firmware myself but that is probably not a great idea.

(edited)

Tutor

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37 Messages

@malleable_malus Question, have you run ping plotter or WinMTR? Most of us are getting packet loss at the 4th or 5th hop and are fine on our home to the network.

KP45697

New Member

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41 Messages

@malleable_malus that’s pretty interesting. I don’t know why your firmware would’ve reset to a previous version unless att changed it. If that were the case they should just change all of the fixed wireless pace routers back to 11.4. I’m only skeptical of that because when running ping plotter I don’t have any packet loss from the home portal. Only once it reaches att servers. But who knows at this point. I’m just glad it seems like they have at least acknowledged that there is a problem with the service. I’m going to call billing today and see if I can get some kind of compensation for dealing with this mess.

New Member

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216 Messages

Just waiting to hear back from the tech he is aware of this and is looking into your findings hope this fixes it for now maybe as a temporary fix until they can figure the spectrum of what caused this in the first place.