New Member
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3 Messages
Fixed Wireless High Packet Loss
We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?
heyjero
Tutor
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15 Messages
4 years ago
This is definitely a routing issue at AT&T somewhere. 10 PM Monday...
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malleable_malus
New Member
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143 Messages
4 years ago
I compiled a list of all of us who are having this problem just on this forum in case some other wise guy barges in saying it's "just a handful of us." I was tempted to add Trudat556 for laughs.
This list has 63 names so I guarantee you there are more than "200" having this problem.
cayne
malleable_malus
KP45697
ZCurtis8920
unleadedgass
tbarcellona
dusty1usa
perkins.j.88
dannymc95
katizimi
reddirtranch
eonblue54
chrisd333
meeps
bamashooter
netless
terreb
connectionless_in_bfe
twright33
erin30
captaingumby
dennisharrison
ethangraham
john9999
sprunts95
tmac47
starstruck
lottytx
swamproots
cdjohnson
chydaisy
digpatche
smok3ybull3t
lbarnes13601
rubb3r
rtd2
dkresge
markus_r
espespesp
jeniferpace
captain318
rose2192
cole8767
heyjero
johnnienewell
pageorge
mcjosephson
kf68
user2112020
pgerald36
TinGA
chris_odom
BadInnernet
Agburnsky
sethm
robjderr
dieharddan
Elisa1276
Snowydays
ohio_guy
jscris
pastortim
(edited)
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BadInnernet
New Member
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20 Messages
4 years ago
Well add my name to the list, had the service from the start in 2017 speeds have gone from 45/10 to 8/3 and my web page loading times are horrible. Ive been through all channels several times with techs that are as lost as I am. I have, like others here, been escalated to the catch basin that is labeled the office of the president without any concrete solutions. I have also been told a similar line from Cole8767 recently.
I dont remember the exact words used but it was something like this is an isolated group of customers (No number was given) and there not necessarily related because it is so spread out.
At this point I am almost ready to throw in the towel and consider it a lesson learned short of considering this service just part-time internet
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sethm
New Member
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5 Messages
4 years ago
Add me to the list. Starting in December I've had annoying packet loss during the morning and terrible packet loss during afternoons and evenings. I use my internet for streaming (Netflix, etc), web browsing, and online gaming and all of them have suffered significantly. Streaming is spotty, web browsing slow, and gaming impossible. I'm having a technician come out this week but I know he's just going to give me the runaround. I intend on showing him my PingPlotter data that shows I'm averaging at about 30% packet loss most of the time.
What a waste. I was all for recommending AT&T's fixed wireless to people in my situation, and did on multiple occasions, but now its as much of a waste of money as garbage satellite internet. If they don't fix this soon, I'm done with AT&T forever.
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robjderr
Voyager
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4 Messages
4 years ago
Got this reply from AT&T:
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Snowydays
New Member
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2 Messages
4 years ago
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heyjero
Tutor
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15 Messages
4 years ago
Ladies and gents, I have to give credit where it's due... Yesterday and today it seems my service has been returned to normal for the first time in weeks! Let's hope others are seeing improvement as well...
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Terreb
Contributor
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97 Messages
4 years ago
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dennisharrison
New Member
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82 Messages
4 years ago
So far so good here today (Beaumont, MS).
Less than 1% packetloss via TCP to 5 servers via iperf3 defaults - every 30 minutes.
100% of DNS queries against resolver1.opendns.com (208.67.222.222) returned in less than 125ms - every 5 minutes.
My upload speeds are all over the place though - 13ish to AT&T Wireless Houston, and Spectrum Slidell, 2.5ish to most everywhere else (including AT&T fiber in the FL panhandle). Odd. But I can live with 2.5Mbp/s upload per connection.
Working on stuffing all this info into graphite/grafana running in a docker image so you guys can snag that and automate your own testing. You'll only be able to hit 2 of the iperf servers but can easily setup your own and change timers from a config file.
HOPEFULLY, this is the new trend for this connection - if so, I'll be a happy guy!
Will check back in tomorrow with any more info.
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ohio_guy
New Member
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2 Messages
4 years ago
We also have issues about an hour north of Dayton, OH. We installed it a few weeks ago and it has been terrible. It's definitely a fixed wireless issue as we had the ATT Homebase running in parallel at our house and that service was excellent as usual. I was told it runs off the same towers...so it's definitely not a "signal" or "peak demand" issue. I finally called for support yesterday and she confirmed that their is an issue in our "area". I asked her how big the "area" was and she evaded the question. As others stated previously...I"m sure it it is a lot more than 200 people. She also stated that their was NO estimated time for completion but that they have a highly skilled crew working on the issue.
(edited)
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