Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

3 Messages

Sat, Jan 11, 2020 3:03 AM

Fixed Wireless High Packet Loss

We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?

Responses

New Member

 • 

87 Messages

1 month ago

You are not alone. I've had Fixed Wireless for about 15 months and it was great up until mid December. I contacted AT&T and they sent out a tech. The only thing the tech did was show me results from AT&T's speed test as if that was useful at all. I'm sorry but I will never believe a speed test that AT&T conducts because there's a conflict of interest in showing us honest test results. The tech was just doing his job so I don't blame him at all.

Tech told me that Fixed Wireless has been in high demand and is overly congested which is the only thing that makes sense. AT&T oversold the service and the shared bandwidth is oversaturated. I'm conflicted about this because while this leads service to often be abysmal for paying customers, more people are able to have an internet service that is preferable to satellite. The problem is that I and many others have no choice but Fixed Wireless or Satellite so AT&T has us over a barrel.

(edited)

New Member

 • 

3 Messages

Thanks for the reply. I figured I'd post on here before getting a tech, because I was afraid they would only do just that.

The weird thing is when I use cell phone hotspot (Also on AT&T) I get no packet loss, and it all seems to be coming from the same cell tower.

New Member

 • 

87 Messages

I wanted to further add that the most recent firmware update to the Pace 5268AC removed the third-party speed-test and includes only AT&T's own proprietary speed test. I don't think it changed anything else. There have been no other firmware updates to that device since I've had service.

In addition to this, AT&T dropped out of the FCC speed test program.

And what do you know, both of these events happened in late December 2019 which just so happens to coincide with our degradation of service.

I'm sure it's all a coincidence.

(edited)

KP45697

New Member

 • 

37 Messages

I have had Fixed Wireless for over a year as well and have never had a problem with it besides replacing a router. I've used mine primarily for online gaming and streaming. I have always been able to do both simultaneously and never had a problem. The past 3 days my packet loss is through the roof. I have been on the phone with tech, reset everything multiple times, and it is still dropping packets like crazy. Waiting for a technician to come tell me my speed is fine on Tuesday but I have a feeling that this is related to network congestion. I'm in a very rural area but fortunately for me I'm only about 700' from a tower with clear line of sight. Early morning and late late night I don't see near as many "time outs". But during the day my connection has become very sporadic and I would say some of my neighbors have decided to take ATT up on the offer for high speed internet.

New Member

 • 

87 Messages

Yes, the fact that our connections work perfectly fine outside of prime use hours tells you that that it is not our hardware and is either:

  • Network congestion or

  • Throttling or shaping to give priority to mobile phone users since cayne mentioned that his cell-phone when used as a hotspot does not suffer from this problem.

I guarantee you I do not get the advertised 10Mbps down either, unless you go by AT&T's speed test - in which case lol. If at any point someone tells me to run AT&T's propietary speed test, I will immediately stop listening to them.

(edited)

New Member

 • 

2 Messages

Run a speed test through the app called Speedtest by Ookla and see what you get.
KP45697

New Member

 • 

37 Messages

@ZCurtis8920 I have run Ookla multiple times since this all started about a week ago. My speeds have been consistent at 30mbps down, 20mbps up, and 25-30 ping. Keep in mind, I used to run 2 Fire sticks and game online with my PC at the same time without seeing any jump in ping or packet loss. Then all of a sudden I can't even load a 3 minute youtube video without it hitching. Something has to have happened to the antenna on the ATT tower. And rather than create a ticket for the tower to be checked, they decided to send a sub contractor tech out to my house to check my equipment and replace my router. Which did nothing to solve my problem. When i showed him the network response times on my computer and the constant "Request Timed Out', he didn't even know what he was looking at. Not that I blame him, he just knows how to install the service.

New Member

 • 

2 Messages

The tech can create a ticket for the tower when he comes to your house.
KP45697

New Member

 • 

37 Messages

He already came to my house. Apparently he must not have known he had that power.

New Member

 • 

87 Messages

You said you only had this problem in the middle of the day. THis leads me to believe it's a congestion or network traffic prioritization issue and not the tower or antenna itself. I'm just making my best guesses here, so I could, of course, be wrong and there could be some problem with the tower/antenna.

Just such a quick degradation of service is frustrating. It's almost like they flipped a switch to force our traffic in the slow lane of a highway because it's been great until mid December 2019 which is also when all the shenanigans of AT&T pulling out of the FCC speed test program took place.

It just seems like several of us have run into this issue at the same exact period of time and don't live near each other which makes me think something else is up. This could all be confirmation bias, however.

(edited)

New Member

 • 

3 Messages

I always run my speed tests with the FCC Speed Test app, no bias and it shows packet loss.

I did manage to solve my packet loss issue by resetting the outdoor antenna from the router settings. I just typed in the the IP and went to Settings>Diagnostics>Resets then clicked on 'Reboot Outdoor Antenna'. I did that about 4 days ago and after the router rebooted my packet loss immediately went from 35% to 1%. It's stayed between 0% and 5% ever since. Not sure if it will work in your situation, but it might be worth a shot.

I don't believe my issue was caused by network congestion though. My packet loss was stuck at 35%+ even in off-peak hours, and my ATT phone hotspot would work perfectly fine.

KP45697

New Member

 • 

37 Messages

The tech that was here supposedly rebooted the outdoor antenna. I know he had it unhooked at some point in time so I don't know if that resets it. Its 11:04 PM where I'm at currently and my connection is still as spotty as its been. Online gaming is next to impossible just because of the constant steady connection that is needed. Its just a shame to go from finally having a viable source of internet to now struggling to get it to work. The tech did inform me that he has installed about 10 houses on my road alone so that could be causing congestion. Its just awfully suspicious how all of a sudden it is.

New Member

 • 

87 Messages

@cayne I've done the whole reset rigamarole every way I could but I am still having issues daily since mid December. I have no problem in off-peak hours from 11:00PM to 11:00AM or so. It obviously degrades from 11:00AM to 1:00PM which is around lunch time when more people use it. AFter 3:00PM, it might as well be unusable except for basic browsing of HTML web pages.

I'd be interested in seeing if your improved connection speed and packet loss holds after a week or two. I hope yours is fine.

KP45697

New Member

 • 

37 Messages

I just downloaded and ran FCC speed test after reboot antenna. Unfortunately still have between 20-30% packet loss. Ping is 100ms. If you don't mind me asking malus, what area of US are you in?

New Member

 • 

87 Messages

@KP45697 I live in Southwestern Mississippi.

KP45697

New Member

 • 

37 Messages

@malleable_malus i'm in Southeastern Ohio. I spoke to a customer rep. last night that was supposed to return when he scheduled for a technician to look at the tower local to me. And when I say local to me I mean I can see the tower base to top across the field from me about 2500' away. I am going to try to experiment with your theory some this weekend since I will be able to stay up later than usual. I hope your wrong about the congestion but I have a feeling that is the case with me.

New Member

 • 

87 Messages

@KP45697 If you have wireless phone plan through AT&T, try running the speed test on your phone while not on your Wi-Fi. In other words, do a test on AT&T's network, bypassing your LAN and Fixed Wireless gateway.

Do a couple of tests on your WiFi and off your WiFi and compare the results. I'd be interested in seeing that. I don't have a cell phone so I cannot check that out on mine.

If anything, the Fixed Wireless system use a larger, powered active antenna vs. what's in a small cell phone so it should have better results.

(edited)

New Member

 • 

87 Messages

There are posts on the AT&T subreddit where others have had their Fixed Wireless service plummet in quality - you guessed it - a month ago.

Yes I realize that the holiday break would have lead to maximum congestion possible of the network but it's like it never recovered and there was no such problem the year before during the end of 2018 or even Thanksgiving 2019. Sigh.

(edited)

KP45697

New Member

 • 

37 Messages

So after a late night going into 5 am this morning, I believe I proved the congestion theory. After about midnight my ping was steady at 25-30ms, 30-50mbps down, and 0-1 % packet loss. Since about 10:30 this morning I have now jumped to 80-100ms ping with 25-30% packet loss. I would love for an ATT tech specialist that knows how fixed wireless works on their end to let us, the consumer, know what is going on and why it is happening all of a sudden.

New Member

 • 

87 Messages

@KP45697 Our experiences match almost exactly, down to the times it happens even though we live in different states.

I have been keeping an eye on these forums and others for the past month. There are posts on the AT&T sub-reddit, the DSLReports.com AT&T forums and other posts on here about thsi problem. All happened within the past month.

Look at the threads on here talking about U-Verse and Fiber issues and you see posts from AT&T but none in ours. It'd be probably be just boilerplate copy/paste "run OUR speed test, disconnect everything else from your gateway, unplug your router for 30 seconds" stuff that we have all done several times.

it's safe to say that this was some kind of policy change and they don't think us rural folks who have Fixed Wireless know anything and/or will notice.

i already know for a fact they will point out latency and packet loss are not mentioned or advertised anywhere but I'm not getting the guaranteed speed either and basic HTML pages chug and sometimes fail to load.

(edited)

New Member

 • 

139 Messages

I noticed it's fine all day and after midnight but right at 412 PM to the min it start ramping up by 7pm I can't use it my game kicks me offline. I do a tracert and the packet loss is 55 percent this started happening 10th Jan ping test was 2 out of 4 packets lost.

Tutor

 • 

37 Messages

@malleable_malus

Anyone heard back from AT&T about referring this to their network engineers?

Contributor

 • 

7 Messages

@KP45697 it's not your tower. Unless you are pulling off the same tower I am here in E. Tx.

I and all my neighbors with this service are experiencing the same service loss.

Tutor

 • 

37 Messages

4 weeks ago

I have had numerous tickets opened. If you do a WinMTR or PingPlotter you will see major packet loss and buffer bloat issues on the AT&T network. I have been unable to get anyone to assist or address it outside of a few wasted dispatches to my house.

Constant disconnects on WoW during peak hours. I am going to look for another service soon.

New Member

 • 

139 Messages

I play wow as well it really gets my goat when I get disconnected 10 time I finally give up.

Tutor

 • 

8 Messages

I also play WoW, or at least try to. Starting last Saturday I've been getting massive packet loss during peak hours. Oddly enough, no other application seems to suffer from packet loss. I have been told by tech support the problem is because I've had the pace 5268ac going on 2 years now and they offered to order me a newer modem. It has been an entire week of trying and failing to get the modem ordered, I've been handed one excuse after another. Once, they were out of stuck so the system automatically cancelled the order, then I was told there was a looping error on my account that auto cancelled the orders, they change their story every time and I have transcripts of all the chats to prove it. If the fault lies with the modem, why is it only during peak hours and only seems to have a negative impact on one single application? I'm rocking a 1000+ms latency while my kids play roblox with a sub 100ms latency. They've said it is caused by the software on the modem being outdated, it blocks certain games and programs, if this is true, why has this only become an issue since last Saturday? One day, I'm going to take my 7 years worth of transcripts to someone in the legal field and see if they can stick up at&t's rear for a change. Until they decide to allow us access to advanced settings, make fixed wireless a proper connection by giving us public IP addresses, and stop being a bunch of all around (Edited per community guidelines)heads, I'm afraid we are at the mercy of the mighty at&t (Edited per community guidelines), unless someone knows of a working, modded firmware for the 5268ac. If you do, please share with the rest of us.

(edited)

New Member

 • 

139 Messages

They replaced my modem this is the second one and the problem persist this started for me Jan 10th my lat

New Member

 • 

139 Messages

Latency on wow reaches 4k at times I don't think it's the equipment something gone bad some where because the last 3 months has been fine even during peak times.
DannyMc95

New Member

 • 

26 Messages

@Perkins.j.88 Pace 5268ac is outdated? I've only had att fixed wireless for a month, and that's the one they gave me. They're something else, it's a shady business they're running.

New Member

 • 

139 Messages

4 weeks ago

I use my hotspot on my Verizon phone the latency higher but I am able to atleast rule out the fact that it's has nothing to do with my equipment.

Tutor

 • 

8 Messages

4 weeks ago

I firmly believe the problem is not a real problem. What I mean is, this problem was created by AT&T forcing software changes that do not show up in the logs for the 5268ac modem. If you disconnect the ethernet that runs from the antenna to your modem, then run a factory reset, you will be able to access DMZ and pinholes settings up until you establish a connection with at&t servers, at which point they force push a software update that was created solely to limit the access end users have to router settings, they deny this, but I know for a fact the advanced options are removed only after I allow a connection to at&t by plugging the Ethernet back in. They deny that at&t has anything to do with the removal of the options, they truly believe we are incompetent. I have also heard that we sit behind an upstream router located who knows where, but because of this we are assigned a private IP address as opposed to the public IP address you would get with a hardwired uverse gateway.

New Member

 • 

87 Messages

It's 10:00AM and you know what that means: this is my daily check-in for my terrible connection. Sitting here at 50KB/s and 176ms latency 43% packet loss.

(edited)

Tutor

 • 

37 Messages

@Perkins.j.88 Not here... Packet loss starts uphill:

WinMTR statistics

| Host % Loss | Sent | Recv |

|------------------------------------------------|------|------|

| homeportal - 1 | 482 | 478 |

| Hop #1 - 0 | 482 | 482 |

| Hop #2 - 0 | 482 | 482 |

| Hop #3 - 0 | 481 | 481 |

| mobile-107-77-162-116.mobile.att.net - 18 | 481 | 397 |

| 12.249.2.9 - 21 | 481 | 380 |

| 12.83.188.242 - 22 | 481 | 379 |

| cgcil21crs.ip.att.net - 21 | 481 | 382 |

| ggr6.cgcil.ip.att.net - 18 | 481 | 395 |

| 12.246.90.154 - 22 | 481 | 377 |

| ae1-br01-eqch2.as57976.net - 22 | 481 | 379 |

| be1-pe1-eqch2.as57976.net - 22 | 481 | 376 |

| chi-eqch2-ia-bons-02.as57976.net - 20 | 481 | 389 |

KP45697

New Member

 • 

37 Messages

4 weeks ago

12:30 pm for me and my last fcc speed test showed 20mbps up, 268ms ping, 23% packet loss. ATT, what are you guys doing to fix this.

New Member

 • 

87 Messages

@KP45697 They're not doing anything to fix it but they sure did something to break it.

If it could just go back to the way it was a month ago, it'd be excellent. I had absolutely no problems with the network itself until then and I praised it and suggested it to friends and family. Not now. I'll just tell them to go with CSpire.

(edited)

KP45697

New Member

 • 

37 Messages

I only ever complained about the data cap. And I'm on the 340 promo. Yeah I was about to get my parents hooked up with it. Not until they fix whatever if going on.

New Member

 • 

87 Messages

A couple of family members of mine signed up for the Fixed Wireless system last year and I'm just waiting for them to call me up and try to get me to fix their internet any day now and I"m just going to have to tell them there's nothing I (or AT&T, apparently) can do about it and they are going to have to adjust to barely being able to use it or stay up to 3 AM to use it how they want.

Also the more I think about it, the less I believe the congestion theory because all of us live in vastly different places, California, Ohio, Mississippi with varying population densities, yet all our connections plummeted in quality around the same time. I just cannot believe all these people signed up for Fixed Wireless all across the country in the same 2-3 week period, stressing the network. THat's ludicrous.

It has to be throttling/shaping of our traffic and prioritizing us at the lowest level. I know I repeat this over and over but this just seems like the most likely scenario. 40% packet loss across the country is ridiculous.

I just want to stress that this is not the fault of the AT&T CSRs or other employees that read these posts. They probably can't say or don't know the real issues/policy changes behind the problems but the copy and paste instructions to reset our routers or disconnect everything but one computer are not helpful.

(edited)

DannyMc95

New Member

 • 

26 Messages

23% here too, despite the "20 mb/s" it's running like hughsnet lol.

KP45697

New Member

 • 

37 Messages

Same exact situation
DannyMc95

New Member

 • 

26 Messages

@malleable_malus Yea, SC here. They started advertising it in the mail so we checked it out about a month ago.

New Member

 • 

87 Messages

@DannyMc95 Keep in mind, a lot of those speed tests test download/upload speed on a small file. Search for "download test file" and try downloading a 100-500MB file and see what speed you get.

During peak-hours, the file will start downloading at 2-4MBps but then quickly slows down to sub 50KBps within 10 seconds. This is what happens to me.

I guess we're guaranteed 10Mbps for 10 seconds only. They could advertise it as the 10 for 10 plan.

It's like if all the cars on the interstate could go 120mph but there was an intersection every 100 yards and the light was always red. Also 40% packet loss means you have a wreck half the time before you got to the intersection.

(edited)

DannyMc95

New Member

 • 

26 Messages

You'd think they'd at least address that it's an issue they're aware of and it's being looked at. Like, come on, you can't take the money and not explain there's an issue.

DannyMc95

New Member

 • 

26 Messages

I believe it, it's take a couple of minutes just to refresh this website haha.

DannyMc95

New Member

 • 

26 Messages

4 weeks ago

So about 10 am to 10 pm, It's a no internet for anybody. Middle of the night, works just fine. I was just talking to malleable_malus about it, this is ridiculous. And what's worse is they just ignore everyone, no mentions of working on it. Not even [EDITED], we got your money hahahahahahahah" I wish it was a simple just pack up and move a wee bit closer. I could've had spectrum but they were juuuuust out of reach.

(edited)

KP45697

New Member

 • 

37 Messages

Spectrum stops a mile down my road. They quoted me $70k to run it if I did the construction lol ATT has 1 fiber line and one 50/100/150 pair cable running in my front yard. Told me I couldn't get service on either.
DannyMc95

New Member

 • 

26 Messages

Geez, at my old place our county started their own broadband service. It was amazing, the one thing i miss the most about that place now lol. it'd be nice if broadband's area expansion was more funded at this rate, internet's became a necessity anymore.

New Member

 • 

139 Messages

Everyday I look into the log of my gateway and at 350 pm right when thing start to go bad I see it change to a different ip then I do my tracert and I'm getting up addresses that are a partial time of about 4 to be exact I ping them and they all time out but that's to blizzard's central route server cause I live in texas but my gateway tells me in that test it's at 325 m/s I do a straight ping then it starts back at 1ms. The west serves are at anywhere from 100ms to 400ms. It's funny I can play from 10am to 350pm then it makes it impossible to play so I give up. But who knows.

New Member

 • 

87 Messages

@unleadedgass Hmm, good catch, unleaded. I'm going to have to examine my logs and see if my IP address is getting changed right before things go south.

I use Kiwi Syslog server so it'll be easy to record exactly when this happens for a couple of days.

(edited)

New Member

 • 

139 Messages

My game has returned to almost normal now the server is ping at full dunn0 if they use these2 on your route 12.122.2.22.5 and 12.122.133.193 but partial before now full answers back. And I noticed the last 3 hops are totally different now then when I was having problems. But I'm not an expert.

New Member

 • 

139 Messages

This changed at 2357 my time.

New Member

 • 

87 Messages

4 weeks ago

I just got an e-mail saying a change was made to my gateway. I'm wondering what this is about.

KP45697

New Member

 • 

37 Messages

4 weeks ago

I'm just glad at this point that there are enough people having the same problem that this can't be isolated. I spoke to a CSR last night and I was able to get him to break the script and tell me what was going on. He said that they have been flooded with calls from people having the same packet loss issues. He was going to get another ticket ordered to look at the tower even though I doubt anything changes from it. But he gave me a case ID and instructed me to keep calling in and giving them the same story until it gets fixed. Glad to know they are aware, unfortunately it doesn't seem like they are doing much.

Any information that I can share from my router logs that someone would want for a comparison, I will gladly do so. My knowledge is pretty basic but I can follow instructions on how to get it.

(edited)

New Member

 • 

139 Messages

Basically we are being routed to some servers that are partially working this your system has to find a way around them to one point were ever your going to this slowing you down in my case there are only few servers they have at different points. Just for the heck of it I got on my Verizon hotspot did you know in my case in the hop I was going through att servers 2 of them really strange same ip that my att routers going through.

New Member

 • 

1 Message

3 weeks ago

I've had ATT Fixed wireless since Feb of 2019. It has always worked amazing I'm not even a mile away from the tower. Getting and still getting 60 download and 23 upload... Since the 7th of Jan 2020. I've haven't been able to play my online game league of legends. I have higher ping along with ping spikes which I found out later that I'm just losing a LOT of packets. Since, the 7th I've been calling them every since. Had them look at the tower nearest to me. I had 3 techs already came out. I feel bad for them because they can't do anything about it. I went ahead and had them replace my antenna and modem. That didn't solve it either. I called in after the last tech left yesterday the 20th... I told them it still isn't fixed and saying it is packet loss. The lady told me she will submit it and look into it in a broader area where I live to search for the problem. Said to give her a week so after a week if they don't call me back(I made it very clear I wanted to get notified). I will then be calling back and I will keep calling every day until this gets straighten out.

About the IP changes I don't know if my IP changed during an online game of League of Legends. Well, my normal ping is flat 60 ping. But, since all this stuff has went down I've had about a ping of 78... Well I just played a game with some friends when my ping is jittering around 74- 90 yea I don't mind it until I disconnected and reconnected then my ping was extremely unstable. Here's the catcher... few minutes later in the game I DISCONNECTED again... wait a few seconds I reconnected... Back to the 74 to 90 ish ping. How is it that me disconnecting and reconnecting changes my ping?(Did it 3-4 times during the game) I'm wired into the modem.

KP45697

New Member

 • 

37 Messages

It's the same thing that's happening to everyone. The last CSR I talked to said that a technician did find something wrong with the antenna on the tower closest to me and that it was scheduled to be restored by Wednesday. I doubt it will fix anything because almost everyone on this thread has had pretty much the same experience and all problems started within the same time frame. ATT has changed something and it's causing the problems everyone is having.

New Member

 • 

139 Messages

Man I thought I was reading my post lol. You are having the exact same problem to the tee mine started on jan 10th I play wow alot I live in North East Texas this problem starts at 355pm to 2300 every day they are supposed to check the tower but I think it's a bigger problem then that. I keep getting disconnected from blizzard servers due to my connection keeps dropping out and my latency before this happened was 56ms to 75ms now it's a present time 90 to 4k which is horrible. Hope they fix it there still working on my problem.

New Member

 • 

139 Messages

What we have to remember this system bounces from tower to tower maybe enough of us call in they might find it or the firewall in the routers doing crazy stuff I dunno.
DannyMc95

New Member

 • 

26 Messages

Yea that packet loss will just drop you from games. Can't even do the simplest of things without disconnecting. it's 7:40 pm est here and i still have strict NAT, 30% packet loss, and 279 ms ping. I'm waiting to see when it magically clears up, i think it was 10 pm est for me. Lol it's a big pain in the hind quarters.

New Member

 • 

18 Messages

A tech came out and realigned the antenna and replaced the gateway, Prime Time

PING cnn.com (151.101.193.67): 1000 data bytes

1008 bytes from 151.101.193.67: icmp_seq=0 ttl=52 time=85.903 ms

1008 bytes from 151.101.193.67: icmp_seq=1 ttl=52 time=57.802 ms

1008 bytes from 151.101.193.67: icmp_seq=2 ttl=52 time=58.596 ms

1008 bytes from 151.101.193.67: icmp_seq=3 ttl=52 time=59.420 ms

1008 bytes from 151.101.193.67: icmp_seq=4 ttl=52 time=53.851 ms

1008 bytes from 151.101.193.67: icmp_seq=5 ttl=52 time=57.121 ms

1008 bytes from 151.101.193.67: icmp_seq=6 ttl=52 time=57.790 ms

1008 bytes from 151.101.193.67: icmp_seq=7 ttl=52 time=55.035 ms

Request timeout for icmp_seq 8

1008 bytes from 151.101.193.67: icmp_seq=9 ttl=52 time=120.812 ms

Request timeout for icmp_seq 10

1008 bytes from 151.101.193.67: icmp_seq=11 ttl=52 time=151.665 ms

1008 bytes from 151.101.193.67: icmp_seq=12 ttl=52 time=53.944 ms

1008 bytes from 151.101.193.67: icmp_seq=13 ttl=52 time=68.133 ms

1008 bytes from 151.101.193.67: icmp_seq=14 ttl=52 time=64.660 ms

1008 bytes from 151.101.193.67: icmp_seq=15 ttl=52 time=52.721 ms

Request timeout for icmp_seq 16

1008 bytes from 151.101.193.67: icmp_seq=17 ttl=52 time=92.356 ms

Request timeout for icmp_seq 18

1008 bytes from 151.101.193.67: icmp_seq=19 ttl=52 time=210.330 ms

1008 bytes from 151.101.193.67: icmp_seq=20 ttl=52 time=233.924 ms

1008 bytes from 151.101.193.67: icmp_seq=21 ttl=52 time=279.803 ms

1008 bytes from 151.101.193.67: icmp_seq=22 ttl=52 time=266.392 ms

1008 bytes from 151.101.193.67: icmp_seq=23 ttl=52 time=54.108 ms

1008 bytes from 151.101.193.67: icmp_seq=24 ttl=52 time=56.714 ms

1008 bytes from 151.101.193.67: icmp_seq=25 ttl=52 time=54.485 ms

1008 bytes from 151.101.193.67: icmp_seq=26 ttl=52 time=51.384 ms

Request timeout for icmp_seq 27

1008 bytes from 151.101.193.67: icmp_seq=28 ttl=52 time=51.049 ms

Request timeout for icmp_seq 29

Request timeout for icmp_seq 30

1008 bytes from 151.101.193.67: icmp_seq=31 ttl=52 time=79.957 ms

1008 bytes from 151.101.193.67: icmp_seq=32 ttl=52 time=125.438 ms

1008 bytes from 151.101.193.67: icmp_seq=33 ttl=52 time=313.098 ms

1008 bytes from 151.101.193.67: icmp_seq=34 ttl=52 time=57.102 ms

Request timeout for icmp_seq 35

Request timeout for icmp_seq 36

1008 bytes from 151.101.193.67: icmp_seq=37 ttl=52 time=78.294 ms

^C

--- cnn.com ping statistics ---

38 packets transmitted, 29 packets received, 23.7% packet loss

round-trip min/avg/max/stddev = 51.049/103.513/313.098/77.067 ms

(edited)

Tutor

 • 

37 Messages

I would suggest performing that same trace with WinMTR so you can see that loss % of 25%

New Member

 • 

18 Messages

@tbarcellona 38 packets transmitted, 29 packets received, 23.7% packet loss, thanks for the tip on WinMTR!

New Member

 • 

139 Messages

Wow I'm sitting at 47% to 53% loss at 76m/s and 2 servers are at 100% what the heck att what are the doing.

New Member

 • 

139 Messages

That's the central blizzard server.

New Member

 • 

139 Messages

I'm going to try it tomorrow when it's really bad thanks for the info.

Tutor

 • 

37 Messages

3 weeks ago

Has AT&T responded to anyone about getting their network engineering teams to review?

New Member

 • 

139 Messages

Nope they checked the tower and once again sending tech out to check system round and round and round we go Verizon did this to me they hope you go away starting to make me upset. Fix it to the way it was before this happened 44 to 50% packet loss now was running at 52 to 69 ms now its 85 to 1k I'm thinking I got dropped down to the bait hook line I've noticed att hasn't responded to this forum of ours.

New Member

 • 

139 Messages

Tech supposed to reconfigure the router this time by the time he gets here going on almost 20 days like this.

Tutor

 • 

37 Messages

Yeah, messing with the router, antenna, and even the tower will do nothing when it is apparent they have an issue in their core network.

New Member

 • 

139 Messages

Ya it used to start acting up at 355pm now it's starting at 255pm until 2355pm which is the times I need it the most my hotspot starts at 100ms it kind of (Edited per community guidelines) but it better then getting disconnected every 5 minutes.

(edited)

New Member

 • 

6 Messages

3 weeks ago

Just wanted to chime in on this. My experience matches pretty much everyone elses here to a T. Had Fixed Wireless for about 6 months and it was so much better than I had anticipated. Very soli., Around December my wife and I both noticed that at night the internet was becoming unusable. I work from home so I started monitoring speedtests throughout the day and noticed that around 3-3:30 every day the performance just dove off of a cliff. During "bad" times 80% of speed tests (Google built in) return less than a Mb and then the odd one will get 20-25. During normal operation prior to "the change" I was getting 40-60 down regularly.

So, after monitoring for a while I called and got a tech out today. It went as expected. He called to have the tower check, etc. The guy on the phone said they saw the request "jump towers", the tech went out and altered the antenna, came in and said the speed test was acting weird showing 5Mb a few times but now its showing 40. I told him thats kinda what ive been seeing during the day. Generally pretty solid but random 5Mb. At night, constant .5 down and basically unusable.

I had always expected that given the 3:30 timing it was congestion on the tower, but I dont think thats all it is because this area absolutely did NOT see a large influx of Fixed users at the same time.

Now for the interesting part. The tech called a few of his peers who have the most experience, one of whom he described as one of the more experienced installers in the state. He said the issue is widespread and told the tech he isnt gonna be able to fix it. He also said he was told that it coincides with work ATT has been doing on the towers to "upgrade to next gen" hardware they intend to roll out. Something that uses a new network of towers. Maybe this?

"AT&T is also starting to use unlicensed Citizens Broadband Radio Service (CBRS) 3.5 GHz spectrum for fixed wireless within the government’s Connect America Fund Phase 11 (CAF-II) program. "

https://www.fiercewireless.com/operators/at-t-expects-2020-start-major-5g-handset-upgrade-cycle-exec-says

He said the target date for the client rollout is Q1 2020 which also coincides with a deadline ATT is coming up on regarding federal contract. He also mentioned that around Christmas he was offered training on installing these "next gen" systems which require some sort of Certification instead of the 8 hr train course that was required for what they're doing now.

Now, I work at a massive company and I know how a lot of stuff like this start through water cooler talk, so I fully acknowledge that ALL of this could be [EDITED].

The one thing I do know is this is obviously not isolated and ATT has got to be fully aware of it and they need to get it fixed. I insisted, even though he couldnt fix it, that he log a problem ticket that indicates there are problems that he was unable to address.

(edited)

New Member

 • 

139 Messages

It's the same thing we are all experiencing they my be rerouting traffic through towers that normally don't see that amount of traffic while there upgrading stuff. Even lately during off peak times my latency has shot up from 52 to 90ms. All thes

New Member

 • 

139 Messages

That's funny in the middle of posting my lat post I got rerouted to a different page hmm strange.these are all time related happenings to the time of day but they will keep us going on the merry go round with tech support.

New Member

 • 

1 Message

Ditto for me. ​ Fixed Wireless started running like *** awhile back. ​ Was perfect before, i'd recommend it to anyone who had access too it. Now? Blah. ​

Meeps

New Member

 • 

15 Messages

I'm in the same boat. Worked great until late December. Now it's almost un-useable. Its definitely on their side. MTR shows packet loss on their switches. Tech told me nothing he could do. East Texas, btw.

New Member

 • 

139 Messages

Its funny I'm playing my game today got kicked of several times I noticed if I stopped playing and sat there for 5 minutes it would go from 800ms back down to 75 as soon as I started moving again it shot up so annoying.

New Member

 • 

19 Messages

My slow down began approx 6 weeks ago. Only a few days ago did it get terrible, to the point where I couldn't even access the AT&T troubleshooting page.

Technician came out today and informed me it was a firmware update issue. He also said he's a member of a technicians Facebook group and they are all pissed. Said for the most part all was well before the update. He also said it was the technicians who informed "management" of the firmware issues and that "management" was unaware of any problems and quite surprised.

For the past 3 days my download speed, according to the AT&T speed test, has mostly ranged from a high of 1.65 mbps to a low of 0.50 mbps. At times it won't even perform the upload test. Latency starts ate 150 or so and drops to mid 40s. Pretty much useless on some of the forums I enjoy participating in.

I'm (wife) is going to request and adjustment to our fee.

For those folks getting 60+ mbps download, that's amazing to me. I'm very rural (low customer count), approx 400m from the tower with no obstructions and my norm has been between 22-30 download. Perhaps low 30s upload.

Good luck to us all.

(edited)

New Member

 • 

19 Messages

This morning I checked with my neighbor (same system). They're still fine. Never missed a beat. I did 6-8 speed tests there and all is well. He's approx 200m closer to the tower than I. My current speed test (1 minute ago) is 2.38 down and 10.96 up.

Contributor

 • 

7 Messages

@eonblue54 good informative post. I believe you have put your finger on exactly what is going on with our service. New equip. and tech rollouts for the new 5G service is what is causing the problems for us as they convert to the new equip.

While I don't like it, I can put up with it til it gets better. Which is good considering the only other option for me is Sat. or OTR and they may well be experiencing the same problems we are since they utilize AT&T towers and equip.

Tutor

 • 

37 Messages

3 weeks ago

Even in the AM, getting about 20% packet loss starting at 107.77.162.116

Source: whois.arin.netIP Address: 107.77.162.116 Name: ATT-MOBILITY-LLCHandle: NET-107-64-0-0-1Registration Date: 2/4/11Range: 107.64.0.0-107.127.255.255Org: AT&T Mobility LLCOrg Handle: ATTMO-3Address: 16631 NE 72nd Way

ATTN: IP Management

City: RedmondState/Province: WAPostal Code: 98052Country: United State

New Member

 • 

87 Messages

@mickronson205 This must be an extremely well-trafficked and indexed webpage for a literal spambot to find us and make their only post in our thread.

That tells me a lot of people are having this problem and are finding this.

(edited)

Meeps

New Member

 • 

15 Messages

3 weeks ago

No answer from AT&T on this yet? Sounds like a LOT of folks having this issue. Can't believe CSRs and techs don't know this is an issue at this point.

#1
- RTT [ms]: 3.6
- Probe Send Time: 09:13:57
- IP Address: 192.168.1.254
- Hostname: homeportal
- TTL: 64

#2
- RTT [ms]: 5.4
- Probe Send Time: 09:13:57
- IP Address: (edit)
- TTL: 63

#3
- RTT [ms]: 1291.7
- Probe Send Time: 09:13:57
- IP Address: 172.20.0.10
- TTL: 61

#4
- RTT [ms]: 1725.4.
- Probe Send Time: 09:14:04
- IP Address: 172.20.0.194
- TTL: 252

#5
- Probe Send Time: 09:14:08

#6
- Probe Send Time: 09:14:22

#7
- RTT [ms]: 1504.5
- Probe Send Time: 09:14:35
- IP Address: 107.77.162.116
- Hostname: mobile-107-77-162-116.mobile.att.net
- TTL: 248
- Country Name: United States
- Country Code: US

#8
- RTT [ms]: 150.4
- Probe Send Time: 09:14:41
- IP Address: 12.249.2.9
- TTL: 247
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US
- Time Zone: America/New_York
- Region: FL
- City: Rockledge

#9
- RTT [ms]: 112.5
- Probe Send Time: 09:14:46
- IP Address: 12.83.188.242
- TTL: 243
- AS Number: AS7018
- AS Name: AT&T Services, Inc.

#10
- RTT [ms]: 116.4
- Probe Send Time: 09:14:47
- IP Address: 12.122.2.225
- Hostname: cgcil21crs.ip.att.net
- TTL: 244
- AS Number: AS7018
- AS Name: AT&T Services, Inc.

#11
- RTT [ms]: 116.0
- Probe Send Time: 09:14:47
- IP Address: 12.122.99.93
- Hostname: gar26.cgcil.ip.att.net
- TTL: 245
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US

#12
- RTT [ms]: 115.7
- Probe Send Time: 09:14:48
- IP Address: 12.247.108.6
- TTL: 50
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US
- Time Zone: America/Chicago
- Region: IL
- City: Northbrook
- Latitude: 42.12
- Longitude: -87.84

#13
- Probe Send Time: 09:14:48

#14
- RTT [ms]: 832.3
- Probe Send Time: 09:15:02
- IP Address: 108.170.233.86
- TTL: 51
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US

#15
- RTT [ms]: 112.6
- Probe Send Time: 09:15:07
- IP Address: 216.239.41.163
- TTL: 242
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
- Time Zone: America/Los_Angeles
- Region: CA
- City: Sunnyvale
- Latitude: 37.39
- Longitude: -122.02

#16
- RTT [ms]: 107.4
- Probe Send Time: 09:15:08
- IP Address: 216.239.40.189
- TTL: 242
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
- Time Zone: America/Los_Angeles
- Region: CA
- City: Sunnyvale
- Latitude: 37.39
- Longitude: -122.02

#17
- RTT [ms]: 114.8
- Probe Send Time: 09:15:08
- IP Address: 172.217.1.36
- Hostname: ord37s07-in-f36.1e100.net
- TTL: 49
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US

New Member

 • 

139 Messages

I see one on your that I go through 12.122.2.225 is a high packet area for me as well 36% to be exact the other is 12.122.133.193 is the other if they was to just fix those it would drop down quite a bit.
Meeps

New Member

 • 

15 Messages

3 weeks ago

(Edited per community guidelines) to see if Mod or CSR or somebody will notice this and do something about it.

(edited)

New Member

 • 

18 Messages

3 weeks ago

@ATTCares hey, wanna chime in here ?

New Member

 • 

139 Messages

A bunch of us are having problems with our home rural internet high packet loss being disconnected from our games poor download I dunno if it's a router problem or the servers dropping packets but it's been almost 20 days this has been happening.

New Member

 • 

139 Messages

Tech keeps coming out towers are fine what are we supposed to do. Is anyone listening.

New Member

 • 

139 Messages

New antenna new router new everything seems to start happening at 355pm to 2355 pm internet is unusable across all devices during these times.

New Member

 • 

139 Messages

35 to 53% packet loss on these ip 12.122.2.225, 12.122.133.193. To blizzard's servers which I us its 24.105.62.129 I hope I'm posting in right chat I followed link that was sent to me @att care but I can't post on there.
Meeps

New Member

 • 

15 Messages

I have 20 to 50 percent packet loss just pinging Google servers.

The real question is what did ATT do in the last month that caused all of us - across the country - to experience the same loss in service when it worked fine the previous year before?

Are they aware of what's going on?

Do they plan to fix it?

New Member

 • 

139 Messages

I have been trying to reach out to them even staring new post but no one from their end are responding perhaps they are aware of this issue and don't want to answer until they have a definitive answer but from what I heard was a firmware update was done to the routers or gateway causing this issues from December to January but this is unconfirmed from att. Until they say hey this is the problem all our calls to tech support put us all on the merry go round which I'm riding right now.

Tutor

 • 

37 Messages

This appears to be fixed wireless only.

I purchased a mofi 4500 and used one of our sim cards (we have AT&T cells as well) and we are playing WOW lag free rocking 0 packet loss and about 60-70 ms ping times with the worst ping of 97.

So, guess I will use MOFI for gaming until they fix this crap.

New Member

 • 

139 Messages

Ya I have to use my hotspot on my phone as well till they fix this mess

New Member

 • 

6 Messages

I can use my ATT phone off of the same towers at the same time as Fixed Wireless and get better and consistent performance. Which is pretty bad considering Fixed Wireless comes with a dedicated and large mounted antenna.

New Member

 • 

19 Messages

They know for sure. My tech told me (embarrassingly) that x weeks ago AT&T sent out "software" (his word) which obviously has issues. He further told me that many, if not all techs know this and that they are the ones who informed AT&T there was a major problem. They know. Not knowing this kind of stuff at all, I asked if they couldn't just go back to the last version and he laughed "You'd think so." I think there's intent; just don't know what the intent is but sure hope they get past it quickly. He was on the phone close to an hour with some higher-level tech guy doing all kinds of work in a hand-held device. When he finished he told me "that" should at least keep me going at a snail's pace which was / is better than what it had become. I still don't understand how my neighbor is running wide - open to this day. Moments ago (typical for the past several weeks):

(edited)