Fixed Wireless High Packet Loss

Has AT&T responded to anyone about getting their network engineering teams to review?

Just wanted to chime in on this. My experience matches pretty much everyone elses here to a T. Had Fixed Wireless for about 6 months and it was so much better than I had anticipated. Very soli., Around December my wife and I both noticed that at night the internet was becoming unusable. I work from home so I started monitoring speedtests throughout the day and noticed that around 3-3:30 every day the performance just dove off of a cliff. During "bad" times 80% of speed tests (Google built in) return less than a Mb and then the odd one will get 20-25. During normal operation prior to "the change" I was getting 40-60 down regularly.

So, after monitoring for a while I called and got a tech out today. It went as expected. He called to have the tower check, etc. The guy on the phone said they saw the request "jump towers", the tech went out and altered the antenna, came in and said the speed test was acting weird showing 5Mb a few times but now its showing 40. I told him thats kinda what ive been seeing during the day. Generally pretty solid but random 5Mb. At night, constant .5 down and basically unusable.

I had always expected that given the 3:30 timing it was congestion on the tower, but I dont think thats all it is because this area absolutely did NOT see a large influx of Fixed users at the same time.

Now for the interesting part. The tech called a few of his peers who have the most experience, one of whom he described as one of the more experienced installers in the state. He said the issue is widespread and told the tech he isnt gonna be able to fix it. He also said he was told that it coincides with work ATT has been doing on the towers to "upgrade to next gen" hardware they intend to roll out. Something that uses a new network of towers. Maybe this?

"AT&T is also starting to use unlicensed Citizens Broadband Radio Service (CBRS) 3.5 GHz spectrum for fixed wireless within the government’s Connect America Fund Phase 11 (CAF-II) program. "

https://www.fiercewireless.com/operators/at-t-expects-2020-start-major-5g-handset-upgrade-cycle-exec-says

He said the target date for the client rollout is Q1 2020 which also coincides with a deadline ATT is coming up on regarding federal contract. He also mentioned that around Christmas he was offered training on installing these "next gen" systems which require some sort of Certification instead of the 8 hr train course that was required for what they're doing now.

Now, I work at a massive company and I know how a lot of stuff like this start through water cooler talk, so I fully acknowledge that ALL of this could be [EDITED].

The one thing I do know is this is obviously not isolated and ATT has got to be fully aware of it and they need to get it fixed. I insisted, even though he couldnt fix it, that he log a problem ticket that indicates there are problems that he was unable to address.

Even in the AM, getting about 20% packet loss starting at 107.77.162.116

Source: whois.arin.netIP Address: 107.77.162.116 Name: ATT-MOBILITY-LLCHandle: NET-107-64-0-0-1Registration Date: 2/4/11Range: 107.64.0.0-107.127.255.255Org: AT&T Mobility LLCOrg Handle: ATTMO-3Address: 16631 NE 72nd Way

ATTN: IP Management

City: RedmondState/Province: WAPostal Code: 98052Country: United State

(Edited per community guidelines) to see if Mod or CSR or somebody will notice this and do something about it.

@ATTHelp hey, wanna chime in here ?

Just wondering if anyone has had any resolution from ATT on this issue yet?

Im having this same issue!!!! Internet all of a sudden (Edited per community guidelines) starting about 2 weeks ago. Was working great. Now im constantly kicked off of online games..Webpages sit and spin. When I go into my router settings by entering my routers ip address in the web bar up top...Next to "connection to AT&T" theres only two red bars...What do you guys have?

It appears all of our previous posts have been edited out!