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AT&T related help: Welcome, Nancy

countryhopepeace343122's profile

1 Message

Saturday, May 25th, 2024 5:00 PM

Fixed internet/AT&T Air

We have had the AT&T fixed internet for awhile, but for several months we have this error message: Outdoor Antenna needs SIM card NAD-3304L003 AT&T 5268AC Gateway could not connect to your Internet service. We received a letter that we need to now change to the AT&T new internet Air. My question is since we have this error message will that need to be fixed before the new internet Air hub would be able to work? I have no problem changing but I wanted to ensure we won?t need a tech here to do anything first.

Accepted Solution

Official Solution



471 Messages

24 days ago

The AT&T Internet Air has its own esim and does not use any of the old equipment (e.g., outdoor antenna, PoE injector, 5268AC), so going to the new service should address the problem.

Technically, if you were to continue to use the old service with the old equipment, you would need a new sim, but I doubt that is going to happen. It would require a technician install.

Official Solution

Community Support


232.8K Messages

24 days ago

Hi @countryhopepeace343122! We completely understand your concern regarding AT&T Air connectivity, and would like to help. Let's get the assistance you require.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


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Ancy, AT&T Community Specialist.

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