bgodfrey1's profile



1 Message

Saturday, August 25th, 2018 4:41 PM

Fix for Direct TV now causing my wireless service to degrade and drop -

Direct TV was continuing to drop its internet connection. The service tech added a splitter on my incoming internet line - now Direct TV works great - but even with 3 smart extenders - I now have no wifi in areas that had wifi before this.  i have tried the "rescan" on my router per AT&T's trouble shooting guide but that seemed to only make it worse. I am reluctant to call because - 1. it always takes forever, 2. generally can't understand the person you get on the line & 3. they always try to sell me something - by the time I actually get to talk to a tech who speaks English, I'm fuming angry and then hear - they have to send a tech to my house!  Anyway to shortcut this process and get a technician who understands both WiFi and Direct TV??? Frustrated!


Community Support


229.4K Messages

5 years ago

Hello @bgodfrey
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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