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tpierpoint's profile

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5 Messages

Wednesday, May 12th, 2021 4:33 PM

Firewall | Security Options | Home Network Security

I've been trying to search for information in regards to what exactly the Home Network Security options does under the Firewall | Security Options section of the gateway admin site and cannot find any information. Would someone please either send me a comprehensive list of features or send a link that explains it? I need this information to do some troubleshooting within my LAN and VPN.

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Official Solution

ACE - Expert

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33.2K Messages

2 years ago

You would use AT&T Smart Home Manager page and/or smartphone app to control these features.  You can look at these articles about your options for Parental Controls and/or Smart Security

I should also mention that many subscribers have stated that the Parental Control features are not working properly on BGW xx0 gateways.

(edited)

New Member

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1 Message

2 years ago

No idea what it does but it definitely will cause LAN issues. AT&T will deny that it does and will not tell you what it does exactly, why it causes issues and they say that it can not be changed. I had a Chromecast that connected just fine but then I was unable to interact with it. After turning that setting off it worked fine. I wanted to make sure so I set everything up as it was originally set up and turned it back on. No chromecast... Turned it off and it magically works again.

The AT&T tech insists that I am fully protected as they "ran" a test despite the fact that it's turned off. I am in complete belief that they have no idea what they are talking about as they refused to explain what it does and why is was causing LAN issues

ACE - Expert

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33.2K Messages

2 years ago

@tim0921 , please refer to my comment above yours.  It gives you direct access to disable the security features that you configure in Smart Home Manager.

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3 Messages

7 months ago

Does anyone know how to get a domain off the "Home Network Security" block list? My company's legitimate site somehow has been flagged by AT&T and will not let AT&T users view our site. If AT&T users disable "Home Network Security" they can view our site. Other users who have different internet providers (Comcast, Wowway, Spectrum ,etc) can view our website fine. 

ACE - Expert

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33.2K Messages

7 months ago

ATTHelp will likely post that you should send an e-mail to the RBL ABUSE e-mail team (who handles issues with SMTP Servers who are blocked from AT&T servers), demonstrating that the support organization can't be trusted to handle any edge condition.

The best advice we've been able to give is to try over a the Business Forums,  While I don't know that they can help you, no one has come back here and said they didn't.

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3 Messages

7 months ago

Thanks for the response @JefferMC. The domains in questions aren't email servers though. Would the RBL ABUSE e-mail team still be the appropriate people to get in contact with? 24g.lxp.live is the domain in question. It and it's supporting service's sub domains are all HTTP web services.

ACE - Expert

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33.2K Messages

7 months ago

No, sorry for the confusion.  ATTHelp (here) tends to respond to your sort of request with just that advice.  Which is utterly and completely wrong.

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27 Messages

7 months ago

24g.lxp.live is the domain in question.

Because you are using Cloudfront as a reverse proxy, I can see why you would have a problem if AT&T is blocking by IP address.  According to a search I conducted before posting this, 62 websites are currently using the same IP address as your domain, and 8 websites used the address previously (and most likely a lot more than that in the more distant past).  So, if AT&T blocks IP addresses instead of domain names in its "Home Network Security" list, your domain is being blocked as a consequence of sharing an IP address with some other blocked domain.

If you don't get a satisfactory resolution from AT&T, I would contact Cloudfront and get it to move your domain to another IP address.  It has plenty of proxies.

(edited)

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