
New Member
•
5 Messages
Firewall | Security Options | Home Network Security
I've been trying to search for information in regards to what exactly the Home Network Security options does under the Firewall | Security Options section of the gateway admin site and cannot find any information. Would someone please either send me a comprehensive list of features or send a link that explains it? I need this information to do some troubleshooting within my LAN and VPN.

Accepted Solution
Official Solution
JefferMC
ACE - Expert
•
32.3K Messages
2 years ago
You would use AT&T Smart Home Manager page and/or smartphone app to control these features. You can look at these articles about your options for Parental Controls and/or Smart Security
I should also mention that many subscribers have stated that the Parental Control features are not working properly on BGW xx0 gateways.
(edited)
0
tim0921
New Member
•
1 Message
2 years ago
No idea what it does but it definitely will cause LAN issues. AT&T will deny that it does and will not tell you what it does exactly, why it causes issues and they say that it can not be changed. I had a Chromecast that connected just fine but then I was unable to interact with it. After turning that setting off it worked fine. I wanted to make sure so I set everything up as it was originally set up and turned it back on. No chromecast... Turned it off and it magically works again.
The AT&T tech insists that I am fully protected as they "ran" a test despite the fact that it's turned off. I am in complete belief that they have no idea what they are talking about as they refused to explain what it does and why is was causing LAN issues
0
0
JefferMC
ACE - Expert
•
32.3K Messages
2 years ago
@tim0921 , please refer to my comment above yours. It gives you direct access to disable the security features that you configure in Smart Home Manager.
0
0
briananstett
New Member
•
3 Messages
3 months ago
Does anyone know how to get a domain off the "Home Network Security" block list? My company's legitimate site somehow has been flagged by AT&T and will not let AT&T users view our site. If AT&T users disable "Home Network Security" they can view our site. Other users who have different internet providers (Comcast, Wowway, Spectrum ,etc) can view our website fine.
0
JefferMC
ACE - Expert
•
32.3K Messages
3 months ago
ATTHelp will likely post that you should send an e-mail to the RBL ABUSE e-mail team (who handles issues with SMTP Servers who are blocked from AT&T servers), demonstrating that the support organization can't be trusted to handle any edge condition.
The best advice we've been able to give is to try over a the Business Forums, While I don't know that they can help you, no one has come back here and said they didn't.
0
0
briananstett
New Member
•
3 Messages
3 months ago
Thanks for the response @JefferMC. The domains in questions aren't email servers though. Would the RBL ABUSE e-mail team still be the appropriate people to get in contact with? 24g.lxp.live is the domain in question. It and it's supporting service's sub domains are all HTTP web services.
0
0
JefferMC
ACE - Expert
•
32.3K Messages
3 months ago
No, sorry for the confusion. ATTHelp (here) tends to respond to your sort of request with just that advice. Which is utterly and completely wrong.
0
0
jdtoo
New Member
•
27 Messages
3 months ago
Because you are using Cloudfront as a reverse proxy, I can see why you would have a problem if AT&T is blocking by IP address. According to a search I conducted before posting this, 62 websites are currently using the same IP address as your domain, and 8 websites used the address previously (and most likely a lot more than that in the more distant past). So, if AT&T blocks IP addresses instead of domain names in its "Home Network Security" list, your domain is being blocked as a consequence of sharing an IP address with some other blocked domain.
If you don't get a satisfactory resolution from AT&T, I would contact Cloudfront and get it to move your domain to another IP address. It has plenty of proxies.
(edited)
0