Contributor

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3 Messages

Thu, Jan 23, 2014 2:43 PM

Failed to load resource. WebException: Could not establish trust relationship

Failed to load resource. WebException: Could not establish trust relationship with remote server.

Responses

Anonymous

New Member

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25.7K Messages

6 years ago

What are you trying to do?  More info = more help.

Contributor

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3 Messages

6 years ago

Keeps losing connection to TV. error signal lost. then this error Failed to load resource. WebException: Could not establish trust relationship with remote server. Remote certification has failed validation procedure.
JefferMC

ACE - Expert

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17.2K Messages

6 years ago

These messages are appearing on your TV, apparently being generated by your U-verse receiver?

 

Are you watching live TV?  OnDemand?  Some other application?

 

You might try the AT&T U-verse Troubleshoot and Resolve tool: https://ufix.att.com

 

If that doesn't work, trying clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.


This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

6 years ago

have already sent PM. thanks.

Contributor

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3 Messages

6 years ago

Did you ever resolve this?  I just started getting this on multiple receivers tonight.

Community Support

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6.7K Messages

6 years ago

Good morning @kquillen 

 

Sorry to hear that you're having issues on your TV receivers but, we have received your Private Message and we'll be glad to help you! 🙂

 

- MorganCS

- ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

6 years ago

@kquillen did you get the problem resolved? I am having the same issue and all 3 of my uverse services are not working

Community Support

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6.7K Messages

6 years ago

Hi spork15,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

6 years ago

Has there been any resolution tom this? We just got uverse installed (2 tvs) and are having th issue on one of them. There is not a lot of info available on resolving this.

Community Support

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6.7K Messages

6 years ago

Hi @roylant,

 

I apologize about the issues you are having with your U-verse receiver. Make sure the connections are tight. Also, try power cycling the receiver by unplugging the power and plugging it back. If you are still having issues, we may need to look further into the line or equipment. I will send you a private message so we can test further.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
shaee

Mentor

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84 Messages

6 years ago

I've started getting the same error, no issues with the service so far.

Is this error message associated with the new TV client firmware update, and is unable to install the new upadate?

rearnold864

Scholar

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144 Messages

6 years ago

It's not your receiver. People all over the US are getting this error. One thread on DSL Reports has people from multiple states reporting this same issue. I see it after my receiver has been off for awhile and then powered up.

Kong57

Guru

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642 Messages

6 years ago

Click Exit to TV button it made my TV work. I had the same problem once so far...

Tutor

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8 Messages

6 years ago

I just started receiving the same error today.  It happens to me when I try to invoke the Menu's Search function.  This function usually works fine.  Neither waiting (more than 30 minutes) nor rebooting the set top box helped.  (more information: at the same time my PC's internet connection slowed down considerably.  I resolved that by making my PC use Google's DNS servers)  Substantive error text follows:

 

Error code 0 - Failed to load resource

 

kx: Failed to load resource

 

WebException: Could not establish trust relationship with remote server

 

WebException: The remote certificate has failed validation procedure

 

************************************************

 

Is it possible AT&T DNS server problems are causing the Uverse errors as well?  Could someone check?

Darknessrise

Professor

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2.4K Messages

6 years ago

@pbnerd 

@Isabella57 

You're in Connecticut which has been switched to Frontier as of today. Some features will be unavailable until they're all worked out. We all have to be patient and wait for everything to be sorted out. There are currently some DNS server issues being looked at on Frontier for CT customers. Give them some time to work it out and I'm sure everything will be alright.

 

Frontier currently doesn't have a forum for CT customers. If you would like, you can post in this 3rd party Frontier forum:

Frontier Forum

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