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PennyWells1974's profile

6 Messages

Thursday, April 11th, 2024 5:51 PM

Extending BWG320-505 Fiber cable from wall

I bought a long SC/APC to SC/APC Fiber Optic Internet Cable from Amazon to extend the fiber cable to move my AT&T BWG320-505 modem beyond the 10ft standard cable going into the wall.

But the AT&T Fiber cable has additional adapter or connector attached to the green SC/APC , should I remove that and attach it to my new bare SC/APC cable from Amazon? I'm afraid I may damage the fully functional existing connection.

Is it better to replace the AT&T Fiber cable with my new 50 ft one? Or use some sort of a coupler to connect to the existing one? Appreciate responses from the gurus here

Accepted Solution

Employee

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180 Messages

1 month ago

You can unplug it from that sfp steel connector without any issues, even the steel connector can be unplugged itself . What you see at the end is a handle that you can lift up and unlock your sfp connector and slide it out. Bear in mind that sc/apc cables come with dust caps.

6 Messages

1 month ago

Here is a picture of  the adapter on the AT&T stock cable connected to the modem.

(edited)

6 Messages

1 month ago

Here is my bare SC/APC cable jack from amazon

(edited)

Community Support

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232.3K Messages

1 month ago

Hi @PennyWells1974,

 

We understand your concern. Let's get the help you need with Fiber installation.

To answer your question, Yes you can use the fiber cable which you've purchased. To learn more about AT&T Fiber installation, please going through our article on AT&T Fiber installation.

Also, for more information refer the self installation guide

 

Let us know how it goes.

 

Thank you for contacting AT&T Community & Forums!

Maria, AT&T Community Specialist.

 

6 Messages

1 month ago

Thank you kindly receding!  The AT&T response was totally useless, guiding me to call a technician.

Do you think I should get a coupler to connect to the existing  10ft AT&T original cable or just replace it? Is there such a device/coupler/adapter to extend?

Community Support

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232.3K Messages

1 month ago

Hi @PennyWells1974, We understand that you're trying to extend AT&T Fiber cable. We hear you, and are happy to assist you.

 

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page - https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.


 

Employee

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180 Messages

1 month ago

 Dunno about coupler, but people have replaced them without any hickups. Par the course if you have pets and your cord is exposed.

6 Messages

1 month ago

AI bots or have never seen a fiber cable jack, but thanks to other non-AT&T contributors (possibly human) I got my answer, without calling a technician or providing my Lifestory.

Note: This comment was created from a merged conversation originally titled Either these AT&T support folks are..
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