Tutor
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4 Messages
Everything works but the wireless DVR for my 2nd TV downstairs
Dear Community:
I'm sure this question has been asked and answered a million times already, but I'm having trouble finding an answer that both gives me a working solution as well as makes sense in my laymen's understanding.
Here's my situation:
I recently installed the TP-LINK Archer C7 AC1750 router in order to improve the U-Verse wi-fi in a dead spot on my main floor. The U-verse modem/router, the gatweway to link DVRs (this is the small, narrow black box that only has one button on it - WPS, and two lights - one of which is LINK, and plugs directly into the modem/router), and the primary cable box/DVR are all on my upper level. After installing the Archer router, the wi-fi is much improved downstairs but I still get dropped signals often while doing things like watching Netflix. The real problem however is that the wireless cable box/DVR on my main floor will not link to the primary box and will not record anything, but it will play TV just fine. I currently have the gateway plugged into the U-Verse modem/router. When I tried plugging it into the Archer, nothing worked.
Where did I mess up the installation? How can I get the wireless DVR to link and record?
Please help.
aviewer
Expert
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10.1K Messages
8 years ago
@CLE12345 - The wireles DVR works off a WAP that is connected cat5 to the RG. Is that what you tried plugged in to the Archer?
Because of the wa the TV IP works, it is not a good idea to mix TV & internet traffic on the same leg from the RG.
The WAP should be at least six feet from the RG to prevent interference.
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CLE12345
Tutor
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4 Messages
8 years ago
@aviewer Thanks for the quick reply. The WAP is what I tried plugging into the Archer and nothing worked. I have it plugged back in the RG now and everything works, except the linking/recording. I've also tried rebooting each/all devices and nothing helps. I will see if moving the WAP away from the RG helps...
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aviewer
Expert
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10.1K Messages
8 years ago
@CLE12345 - You are saying you cannot set up a recording? Not sure what you mean by linking.
Even though you may have done a reboot, sometimes it takes more than one & it is important to do it in order.
Pull the power on RG, DVR (the one with the hard drive) other STBs & WAP.
Restore RG - wait for all green
Restore DVR - wait for viewing
Restore WAP & other STBs
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CLE12345
Tutor
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4 Messages
8 years ago
@aviewer @my thoughts Thanks for staying with me guys. At least I can use proper terminology now. So the WAP has one light on it - LINK. That's what I meant by linking/recording. I rebooted the RG, the DVR, the wireless receiver, and the WAP (which is now as far away from the RG as the cord allows), in that order, and I still cannot view my recordings through the wireless receiver and cannot record any new programs on the wireless receiver. Should I try rebooting in that sequence one more time?
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aviewer
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10.1K Messages
8 years ago
@CLE12345 - I think what I would do next is to leave the WAP unplugged & try connecting the STB wired cat5. Then you could try going back to wirelesss.
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CLE12345
Tutor
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4 Messages
8 years ago
@aviewer I'm not positive what wired cat5 means, but I gather you mean hard-wiring the STB with a network cable. If this is what you mean, I'd try that but I don't have a 100' cable. Is doing this just to rule out possible hardware corruption?
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aviewer
Expert
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10.1K Messages
8 years ago
@CLE12345 - The WAP is connected to the RG cat5. You could unplug the WAP end & plug it in to the STB. But, then you woud have to move a TV. Or you could plug it into the DVR (with no TV) & try the problem STB where the DVR was.
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