deanr21's profile

1 Message

Monday, November 27th, 2023 12:54 AM

Ethernet ports in rooms of apartment do not work

I purchased the 500mbps package, and the Wi-FI works fine, but none of the outlets work. All the outlets in the rooms are labelled CAT5. The gateway is in the master bedroom, and my office setup is in the other room. I absolutely do not want to run a giant ethernet cable all the way to my other room. The closet where the gateway is has all the rows of blue cable connected, which I believe are supposed to connect the wall outlets, but none of them work. (this is exactly how the box looks, just dangling there). I have attempted to connect a cable to all the different blue cable connections and nothing changed. Any suggestions? 

ACE - Expert

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35K Messages

5 months ago

The in-home wiring is the responsibility of the home owner or landlord, not AT&T.  AT&T's responsibility in delivering signal ends at the Gateway.

Discuss the issue with your Apartment complex management.

Former Employee

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22.2K Messages

5 months ago

I would recommend calling for a tech appointment repair, intermittent service…

The big box in the panel is a Alcatel-Lucent 210 ONT, B-PON likely around 2015(?) along with the big outside wall power supply.

That should be removed and have the proper wall bracket for the 010 installed to secure the current ONT or have everything remove with a streamlined fiber wall plate installed and GREEN SFP to the BGW 320 gateway. None of this is billable. Then ask the tech if they could look at just the one room connection…

ACE - Expert

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24.2K Messages

5 months ago

ChatGPT response?

ACE - Expert

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35K Messages

5 months ago

ChatGPT response?

Probably.

Community Support

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231.2K Messages

5 months ago

Thank you for providing the useful information @markwood007, @my thoughts, and @JefferMC.

 

We appreciate the efforts you have put into resolving the issue. Let's help you fix this @deanr21.

 

If the Ethernet ports is not working, you can try the following steps :

 

1. Verify that the Ethernet light on the gateway is lit up. If it’s not, try using the provided yellow Ethernet cable and check the connections to the computer’s Network Interface Card (NIC)/Ethernet port and the Ethernet port on the back of the modem.

 

2. If the Ethernet light is lit up, but the Ethernet ports are still not working, you can try resetting the gateway. To do this, press and hold the reset button on the back of the gateway for 10 seconds. This will reset the gateway to its default settings.

 

3. Ensure your network interface card is working properly.

 

4. Verify Network Mapping.

 

5. Check Wall Port and Patch Panel.

 

We hope this information helps!

 

 

Thank you for contacting AT&T Community Forum.

 

AshR, AT&T Community Forum Specialist.

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