Ethernet not connected

We can help with your Internet issue, @Chloe5705!

Let's first try resetting your Residential Gateway by unplugging for 30 seconds and waiting at least 5 minutes for it to reconnect. While you are waiting, if this is happening on a specific device such as a laptop, please reboot the laptop or device as well.

If the issue continues, please provide a few more details so we can continue to help! 

• Is this on one device or all devices? (If one, what is it?)
• When the Wi-Fi goes out, what are the lights on the Residential Gateway doing? (Color, steady, slow or fast blinking) 
• Do you use an Ethernet cable for any devices in the home? If so, do they continue to work when the Wi-Fi is out? 
• What do you do, if anything, to get the Wi-Fi back? 

We look forward to resolving this issue for you! 

Raychel, AT&T Community Specialist