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Tutor

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8 Messages

Mon, Oct 19, 2020 6:19 PM

Ethernet connection to STB's

When I moved to a new location, I had my internet and U-verse service transferred. The technician told me that in order to have my wireless STB receivers connected through ethernet cables, each ethernet cable had to be individually run from the receiver to the modem/router. I asked him if I could use a switch and he said no. It would not work, he said. Is this true? My AT&T U-Verse 5268AC has limited ports and this would be a hassle. Right now, I have my DVR sitting next to the modem in my home office next to my PC and the U-Verse wireless link which sends the TV signal to my two other wireless STBs. I would rather have a more direct and reliable signal to my STB than using a rather unreliable wireless system. Can I use a switch to free up ethernet ports on my modem?

Responses

Constructive

Employee

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15.9K Messages

a month ago

you can use a switch but not to the boxes

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

a month ago

So, no, I cannot use a switch to the boxes. Then to where, if you care to elaborate? 

Constructive

Employee

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15.9K Messages

a month ago

you want to free up ports then take on of the four and connect it to a switch for every other wired device , the boxes wont work on a switch (at least they didnt when i was a prem tech) you could certainly try it and see if it works now if it doesnt work no harm no foul

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

8 Messages

a month ago

Thanks!

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