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Thu, Jul 2, 2020 1:45 AM

Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device. 

 

 

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ATTHelp

Community Support

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144.4K Messages

7 months ago

Hi @mdearing, we are here to help.

 

We understand you are having an issue with the error message 'The system database is invalid. You may need to reset the device'

 

Have you tried rebooting your router and gateway?

 

To reset your Router (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.

 

It might help to check your settings on your IP passthrough.

 

Let us know if this helps.

 

Lafayette, AT&T Community Specialist

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