M

New Member

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1 Message

Thu, Jul 2, 2020 1:45 AM

Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device. 

 

 

Accepted Solution

Official Solution

New Member

 • 

2 Messages

1年前

I did the factory reset (was really easy to do), used the default WiFi of the router, your app notified me if I wanted to do a restore, did that, an error returned, before I finished reading what the error was about, it told me the restore was successful.

Installed all the port forwards that I needed, and I'm good to go now.

Thank you,

Remco

ATTHelp

Community Support

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195.1K Messages

2年前

Hi @mdearing, we are here to help.

 

We understand you are having an issue with the error message 'The system database is invalid. You may need to reset the device'

 

Have you tried rebooting your router and gateway?

 

To reset your Router (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.

 

It might help to check your settings on your IP passthrough.

 

Let us know if this helps.

 

Lafayette, AT&T Community Specialist

New Member

 • 

2 Messages

1年前

I have the same error. I'm adding NAT/Gaming records and now I can't add any more. Modem still works.

What would happen if I reset, do I have to redo all I have already done? I've rebooted a few times.

ATTHelp

Community Support

 • 

195.1K Messages

1年前

We are here to help you get your gateway back up and running, @.

 

We recommend that you Factory reset your gateway. This will return your gateway to the default settings and you will need to set everything up again after this is completed. This will refresh the gateway and it will help with the error that you are receiving.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

ATTHelp

Community Support

 • 

195.1K Messages

1年前

Hi, @.

 

Thank you for the update, and we are happy to hear that everything is back up and running.

 

If you have any other questions or concerns in the future, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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