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AT&T related help: Gateway status lights – Pace 5268
Saturday, November 12th, 2022 1:11 AM
3 months ago
Technicians disconnected the line while working on a neighbors service, and failed to reconnect it.
ACE - Guru
What did they tell you when you called 800-288-2020?
Have you done any troubleshooting on your own, power the Pace off/on, anything?
Yes power cycling was the first thing I tried before logging in to the router to find the error message in the link tree. Called support, they are sending a technician.
Grrrr...the old pair stealing trick! This used to happen 20 yrs ago when I got DSL. It happened enough (back then it was mostly because AT&T kept lousy records on their pairs) that as soon as my line went down I would go over to the next block where a sbcglobal tech was always working on the local bbox. The problem is, nothing ever happens to the careless and or lazy techs who do that so it continues to happen to this day..
How can we improve?
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