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J

New Member

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4 Messages

Friday, April 17th, 2020 8:19 PM

Closed

Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but only the monthly usage charge was dropped from the bill. I called again a few months latter asking why I was still being charged for the modem. They cancelled the account and I was left with a small negative balance. Now I have been sent a bill demanding payment for the destroyed modem. I called AT&T about the bill. The custome service agent, John 1043, response was pay up or we turn you over to collections.

So who do I contact at AT&T to try to get this resolved?

New Member

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1 Message

19 days ago

I’m dealing with the same issues. I’ve been told to contact the loyalty department at att but I haven’t done that yet. Please let me know how everything turns out. Hope you get everything resolved! Best of luck!

ACE - Expert

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24.1K Messages

19 days ago

This thread is 3 YEARS OLD and as such will be closed.

Please start a new thread with any questions you might have.

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