Kedna's profile

New Member


1 Message

Monday, March 27th, 2023 3:29 PM

Equipment return

I received an email requesting the return of the equipment, as I changed address.  But the box they sent me didn't come with new equipment, just the connection cables.  So I'm using the same device as the previous address.  I don't have any device to return... what do I do?

Community Support


229.5K Messages

11 months ago

Thanks for reaching out to us, and we'd be happy to answer your equipment return questions @Kedna


In order for to take a closer look into this we'll need to invite you into a DM. We'll need to authenticate your account, so we're able to check in our system if there's an order for a new router. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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