Paran41's profile
Paran41
#1 Star!
Helpful 1
The 5th element!

Tutor

 • 

8 Messages

Wednesday, August 1st, 2018 4:21 PM

Equipment rental Fee's

I'm being charged a $10 monthly fee for using the NVG589 supplied to me by AT&T. Could I use my own modem/router purchased locally? If so what would the required spec's be? If not, why? What are my options?

The NVG589 does not provide me with a strong signal if I'm in a different room. It never has.

Paran41

Tutor

 • 

8 Messages

5 years ago

AT&T gets us going and coming. I (we) pay for the  service (DSL) plus an additional fee of $10 monthly even if I were to use my (our) own equipment. I would view AT&T more favorably if they were to simply raise the cost of DSL by $10. That would be better than double dipping by calling it a "equipment fee". If us customers switch to our own equipment you shouldn't charge us $10 for equipment we don't use. At least rename or classify the fee.

Now, with that being said I have marked this as "accepted solution". I just wanted to express my opinion. Escalation may be in order?

Thanks!

Paran41

Tutor

 • 

8 Messages

UPDATE: I have cut all ties (04\09\2020) with AT&T after dozens of years as a customer. Cellular, landline, DSL, and DIRECTV. Beginning late 2018 the company is all about maximum profits with virtually zero emphasis on customer satisfaction. All of their services have become cost prohibitive. To be honest it's a (Edited per community guidelines) shame. Posted 04\22\20. GL to those that stay.

(edited)

ACE - Expert

 • 

24.2K Messages

5 years ago

I agree.  If they would change "equipment fee" to "usage fee" or even "line fee", it would be less deceptive.

 

As far as escalation, the fee is in the TOS and everyone pays it.

New Member

 • 

1 Message

Ya I'm buying house with only att.... if spectrum come to my neighborhood....because of their TOS.....I don't want the (Edited per community guidelines) the use and force me to use...because they can.

(edited)

Paran41

Tutor

 • 

8 Messages

5 years ago

ATT Cares just pm'd me. Told me that if I brought my own equipment I would no longer have to pay the fee. They apologized for the confusion.

👏🇺🇸

ACE - Expert

 • 

24.2K Messages

5 years ago

That would be the exception to the rule.  Time will tell.

ATTHelp

Community Support

 • 

207.9K Messages

5 years ago

Hi Paran41,

 

We appreciate your time and patience.

 

We’ll be here should you need anything else!

 

Mihai AT&T Community Specialist

ACE - Expert

 • 

24.2K Messages

5 years ago

So if someone buys their own modem they can avoid the $10/mth fee too?  I'm asking for a friend.    

JefferMC

ACE - Expert

 • 

31K Messages

5 years ago


@skeeterintexas wrote:

So if someone buys their own modem they can avoid the $10/mth fee too?  I'm asking for a friend.    


No.  As my thoughts stated above, "you may use a private purchase unit it does not remove the gateway fee "

Paran41

Tutor

 • 

8 Messages

5 years ago

@ATTCares wrote:

Good morning Paran4

 

If you bring your own device, you won’t have the $10 service fee to lease it from AT&T.

 

You will however still be paying for the service with us.

 

We apologize for any confusion!

 

Let us know if you need anything else!

 

Mihai AT&T Community Specialist

JefferMC

ACE - Expert

 • 

31K Messages

5 years ago

@Paran41,

 

I regret to inform you that Mihai is wrong.  Very wrong.  Stupid wrong.  Completely wrong.  Absolutely wrong deceptive.  The only way to truly "avoid" the monthly fee is with some new-subscriber promotions that give you a credit for the amount of the fee for a limited period of time.  It has been many years since you could avoid the fee by using your own device (unless you were already in that situation at the time of the policy change and were grandfathered in).

 

EDIT: Actually, wait.  If you parse exactly what he said, he's not wrong, but it appears he wrote something intended to be misconstrued:

 

If you bring your own device, you won’t have the $10 service fee to lease it from AT&T.

You won't be paying to lease it, because you already own it.  This is true.  Tom-a-to. Six.

 

You will however still be paying for the service with us.

Yet you still have to pay the $10 fee for the service.  Tom-ah-to.  Half-dozen.

 

Paran41

Tutor

 • 

8 Messages

"If you bring your own device, you won’t have the $10 service fee to lease it from AT&T." The above-mentioned portion of the AT&T's response is self explanatory. Use my own modem and I will not be charged the monthly $10 SERVICE FEE. "You will however still be paying for the service with us." The above-mentioned portion of their reply is also self explanatory. One is a service FEE while the other is for the SERVICE. In this case their provided DSL SERVICE.
ATTTimCS

Employee

 • 

352 Messages

5 years ago

Hi @Paran41 and @JefferMC,

 

I apologize about any confusion as well as your experience. We will go back and amend the previous post by our agent as it wasn’t completely accurate.

 

To answer your question, as of January 1, 2015, all of our equipment will have a fee. The equipment fee is for maintenance of the equipment, meaning replacements and periodical firmware updates that occur. You can refer to our Terms of Service for any questions regarding the maintenance fee being charged on purchased equipment. Please refer to section 7.(a).

Please note that the U-verse equipment provided during your installation cannot be replaced with any other modem (router) that has not been provided by AT&T. Although we don't support third party equipment you do have the option to purchase a third party device to use for enhanced performance behind your AT&T modem (router).

 

Thanks

Tim, AT&T Community Strategy

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.