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Paran41

Tutor

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7 Messages

Wed, Aug 1, 2018 4:21 PM

Equipment rental Fee's

I'm being charged a $10 monthly fee for using the NVG589 supplied to me by AT&T. Could I use my own modem/router purchased locally? If so what would the required spec's be? If not, why? What are my options?

The NVG589 does not provide me with a strong signal if I'm in a different room. It never has.

Responses

Accepted Solution

Official Solution

my thoughts

Employee

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15.7K Messages

2 years ago

While you may use a private purchase unit it does not remove the gateway fee which is a condition of having the service per the ATT Internet Terms Of Service agreement.

This agreement is agreed to by you in establishing and maintaining the service. If do not agree, per the TOS, you are to stop using the service and call to cancel service.

 

https://www.att.com/legal/terms.internetAttTermsOfService.html

 

If you are having trouble with wireless signal reaching others areas may either 1) call and request a replacement if believe gateway is defective, 2) purchase and install a wireless range extender or 3) purchase an install behind the gateway a router with desired features using WAP function. If choose option 3 may want to disable the gateway wifi.

 

Wireless interference form type of materials, objects and other wireless devices can affect your signal. The less dense the material the better such as air, glass is preferred over drywall which is better than plaster. Wood is better than brick wall, fireplace or metal found in ducts, mirrors, etc. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Paran41

Tutor

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7 Messages

2 years ago

AT&T gets us going and coming. I (we) pay for the  service (DSL) plus an additional fee of $10 monthly even if I were to use my (our) own equipment. I would view AT&T more favorably if they were to simply raise the cost of DSL by $10. That would be better than double dipping by calling it a "equipment fee". If us customers switch to our own equipment you shouldn't charge us $10 for equipment we don't use. At least rename or classify the fee.

Now, with that being said I have marked this as "accepted solution". I just wanted to express my opinion. Escalation may be in order?

Thanks!

Paran41

Tutor

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7 Messages

UPDATE: I have cut all ties (04\09\2020) with AT&T after dozens of years as a customer. Cellular, landline, DSL, and DIRECTV. Beginning late 2018 the company is all about maximum profits with virtually zero emphasis on customer satisfaction. All of their services have become cost prohibitive. To be honest it's a (Edited per community guidelines) shame. Posted 04\22\20. GL to those that stay.

(edited)

ACE - Expert

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15K Messages

2 years ago

I agree.  If they would change "equipment fee" to "usage fee" or even "line fee", it would be less deceptive.

 

As far as escalation, the fee is in the TOS and everyone pays it.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

Ya I'm buying house with only att.... if spectrum come to my neighborhood....because of their TOS.....I don't want the (Edited per community guidelines) the use and force me to use...because they can.

(edited)

Paran41

Tutor

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7 Messages

2 years ago

ATT Cares just pm'd me. Told me that if I brought my own equipment I would no longer have to pay the fee. They apologized for the confusion.

👏🇺🇸

ACE - Expert

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15K Messages

2 years ago

That would be the exception to the rule.  Time will tell.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

128.3K Messages

2 years ago

Hi Paran41,

 

We appreciate your time and patience.

 

We’ll be here should you need anything else!

 

Mihai AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

 • 

15K Messages

2 years ago

So if someone buys their own modem they can avoid the $10/mth fee too?  I'm asking for a friend.    

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

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17.6K Messages

2 years ago


@skeeterintexas wrote:

So if someone buys their own modem they can avoid the $10/mth fee too?  I'm asking for a friend.    


No.  As my thoughts stated above, "you may use a private purchase unit it does not remove the gateway fee "

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Paran41

Tutor

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7 Messages

2 years ago

@ATTCares wrote:

Good morning Paran4

 

If you bring your own device, you won’t have the $10 service fee to lease it from AT&T.

 

You will however still be paying for the service with us.

 

We apologize for any confusion!

 

Let us know if you need anything else!

 

Mihai AT&T Community Specialist

JefferMC

ACE - Expert

 • 

17.6K Messages

2 years ago

@Paran41,

 

I regret to inform you that Mihai is wrong.  Very wrong.  Stupid wrong.  Completely wrong.  Absolutely wrong deceptive.  The only way to truly "avoid" the monthly fee is with some new-subscriber promotions that give you a credit for the amount of the fee for a limited period of time.  It has been many years since you could avoid the fee by using your own device (unless you were already in that situation at the time of the policy change and were grandfathered in).

 

EDIT: Actually, wait.  If you parse exactly what he said, he's not wrong, but it appears he wrote something intended to be misconstrued:

 

If you bring your own device, you won’t have the $10 service fee to lease it from AT&T.

You won't be paying to lease it, because you already own it.  This is true.  Tom-a-to. Six.

 

You will however still be paying for the service with us.

Yet you still have to pay the $10 fee for the service.  Tom-ah-to.  Half-dozen.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Paran41

Tutor

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7 Messages

"If you bring your own device, you won’t have the $10 service fee to lease it from AT&T." The above-mentioned portion of the AT&T's response is self explanatory. Use my own modem and I will not be charged the monthly $10 SERVICE FEE. "You will however still be paying for the service with us." The above-mentioned portion of their reply is also self explanatory. One is a service FEE while the other is for the SERVICE. In this case their provided DSL SERVICE.
ATTTimCS

Employee

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233 Messages

2 years ago

Hi @Paran41 and @JefferMC,

 

I apologize about any confusion as well as your experience. We will go back and amend the previous post by our agent as it wasn’t completely accurate.

 

To answer your question, as of January 1, 2015, all of our equipment will have a fee. The equipment fee is for maintenance of the equipment, meaning replacements and periodical firmware updates that occur. You can refer to our Terms of Service for any questions regarding the maintenance fee being charged on purchased equipment. Please refer to section 7.(a).

Please note that the U-verse equipment provided during your installation cannot be replaced with any other modem (router) that has not been provided by AT&T. Although we don't support third party equipment you do have the option to purchase a third party device to use for enhanced performance behind your AT&T modem (router).

 

Thanks

Tim, AT&T Community Strategy

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

"The equipment fee is for maintenance of the equipment, meaning replacements and periodical firmware updates that occur."

 

Firmware updates don't cost AT&T anything. Those are pushed automatically. So those do not justify a monthly fee. You could argue that it's to pay the engineers who write the patches, but extracting $7/month/customer clearly would result in an excessive amount of money for this task; I highly doubt you pay your engineers this much.

 

I purchased my 3600 HGV router 7 years ago from AT&T for $100. Assuming a similar lifespan, and assuming the $7/month fee I was just quoted by AT&T to lease, that's 12 months * $7 * 7 years, or $588. Let's factor in inflation and assume a new router would cost $200, which is generous.

 

Assuming a 7 year lifespan is average, it's unlikely that I will need a replacement. Certainly a replacement will not cost me an additional $380.

 

Obviously, this mandatory fee is just another way to disrespect your customers by lying to them about the reason while you extract their money.

New Member

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1 Message

5 months ago

So, this $10 Internet Equipment Fee for the Internet Gateway is (Edited per community guidelines).! I utterly hate how AT&T is and has been advertising their internet bandwidths since Oct 19th, 2019 I think! Before then, there was no extra fee's for anything! The Internet gateway (Smarthome Modem/Router) was INCLUDED in the price!! But now they want to advertise their prices like they did before and then slip in an extra $10 fee on the backend like its okay?!? Why not just be transparent on the Advertised price! Don't tell me I'm gonna get GIG for $60/mo and then through the order process it ends up being $70! That is just shady!

And what if I want to use my own Router? Doesn't matter cause the gateway is the Modem and their Modem is the Router as well. All in one. This is a very sneaky approach to do something good for customers (Great deal on the Service) then intentionally screw them in the process (Gateway Fee).

C'mon, get it together!

(edited)

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