Epson XP-820 won't scan from epson control panel with new router (NVG589)
Router replaced (NVG589 replaced a NVG589 which wouldn't power up). Since router was replaced my Epson XP-820 won't scan from control panel of the epson. It will print and scan from the computer(desktop) programs. Prior to swapping router out for new one (refurbished an AT&T tech said) all worked fine. Could scan/print from computer. Could scan to computer (jpeg or pdf) from scanner control panel. I've talked for hrs with Epson tech support to include 2nd level. I've talked w/ATT tech support and even had tech come out to check but he was not much of a router/lan person so had no idea. I think last Thur had a local computer expert come out to work on it. He did/checked everything he knew to check. Installed his router and scanner would find my computer (computer name) and scan. Take his router out , going back thru the NVG589 and get "Communication Error. Check to see if device is connected." We (he) disabled firewall and we tried again. Failed. He came to the conclusion after about 2 1/2 hrs that something - don't know what - with the NVG589 is BLOCKING communications from the epson. Other points - I've installed a new WorkForce epson printer - same no scan results. Have set up scanner as wireless - same no scan results. The scanner is hooked up to router via Ethernet cable. At wits end as to what to change to allow epson (and the Epson Event Manager on PC) to communicate from the scanner. All connectivity tests check out okay. Test on desktop from the epson event manager test connectivity okay. ROUTER IS BLOCKING - can someone help. We (espon tech support, ATT tech support, ATT in house tech, and local guru) have about 8 hrs in this and cannot get it to work. thanks.