Enable 2.4 ghz in my ATT 5268ac Router

I have both 2.4 and 5g enabled on my new 5268 router, but my 2.4g only devices are unable to connect. Is the 5g interfering?

Hi Jobee5,

It might be a setting in your router. Check in your router's settings.

Thanks.

@Jobee5

Could be the 5268's band steering (where the use of 2.4 and 5 are optimized) is confusing your 2.4 devices.  So get into your gateway (192.168.1.254), navigate to its wifi section, and give the 2.4 and 5 different ssid/passwords.  That disables the band steering and allows your 2.4 and 5 devices to access the specific radio (2.4 or 5) by its respective ssid.

i have the same model, and it will not work with a smart wifi led lightbulb, which says it will only work with the 2.4ghz. i only get the error message that i need 2.4ghz and it wont work woth my router