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Contributor

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1 Message

Mon, Dec 2, 2019 5:20 PM

DSL

Does anyone else have to reboot dsl modem at least 4 times a day? I have tried to call and get information on line and all roads lead to drop ATT.

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ATTHelp

Community Support

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144.7K Messages

a year ago

Hi @nuthouse06,

 

Let us see what we can do for you!

 

We'll be sending you a Private Message to gather more details to start working toward a resolution. Be sure to check your Inbox for the message!

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

I've been having similar problems every day for the last 3 or 4 months. Websites would randomly time out when I try to access them and will not become available again until I restart the DSL modem. I've been on the phone with customer service a few times and was even told that a level 2 ticket was being opened, but L2 support never got back in touch with me.

Most recently, I had a CS agent tell me that level 2 got back in touch with her concerning my issue and told her that equipment was simply overloaded in the area. However, I don't think that's actually the case as this problem started suddenly a few months ago, and even when the problem I'm having occurs, I can still maintain full speed connections to other sites that I'm not having problems with. Any issues I have with connecting to specific sites go away if I VPN into my university's network, too.

I think that the level 2 techs, rather than diagnose the issue that I'm having, chose to blame it on overload and just opted to try to get me to sign up for fixed wireless, and my issues are otherwise being ignored. As there aren't any other decent options available in my area, I'd like to get this issue resolved. Is there anything that can be done to help?

Contributor

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1 Message

a year ago

Did they solve your problem??

For the past week I cannot connect to the internet via DSL at a speed greater than 1Mbs whenever I CAN connect...

I'm located in Sacramento

New Member

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2 Messages

2 months ago

Everyday

Moderator

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489 Messages

2 months ago

Hi @Oreodady


Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is a  year old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

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