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dm_townson's profile

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1 Message

Monday, December 26th, 2022 4:53 AM

DSL So Slow It Won’t Download Email

I live rural and have had DSL service for several years and it has worked fine. I could stream on one device with good picture, no problems with any social media, zoom calls. I was even able to teach online during Covid with no problems. Recently my service became horrific. I can’t even go to a news page. I run a speed test and get consistent downloads of 0.1 and 0.2 mbps and actually have good upload speed (for me) at 1.0mbps. That is with nothing else on the network and a wired connection to my laptop. I have went around and around with ATT who had me unplug the router, etc… and just had a tech at my home who replaced the gateway, said everything looked good, said the new gateway would have to “update” and would work fine. It obviously didn’t. When I call ATT they always make me go through the same meaningless tasks that don’t help and then tell me everything looks fine on their end. Same when I chat. Now, I’ve struck out with an on site tech. There has to be some issue with a distribution hub or something, but given that their tests show zero problems, they won’t do anything to even check.  Has anyone had a problem like this and gotten a resolution? If so, how?

Community Support


232.8K Messages

1 year ago

We understand the importance of having a working internet connection, dm_townson.

In order for us to continue helping look into your DSL service concern, we will need you to log in with the account you're inquiring about with the link provided in the next message. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

We look forward to speaking with you!

Yomi, AT&T Community Specialist

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