Uniquely for you. Preorder the new Google Pixel 6.
Juvy1250's profile

Contributor

 • 

2 Messages

Thu, Jan 4, 2018 8:17 PM

DSL Red Service Light

All day yesterday the service light on my router has been a solid red not allowing me to use the internet. I have tried resetting the router many times and hoped the problem would be resolved overnight but it still continues. What else can I do? Help much appreciated

bloomin

Scholar

 • 

258 Messages

4 y ago

@Juvy1250

 

9 out of 10 times a SOLID red "internet" light means that there is a problem with the VRAD or DSLAM or the CO that is connected to those items.....Don't let AT&T tell you it is "your router" or modem. Tell them to send out a network tech to their DSLAM, VRAD, or CO that you are connected to. Totally on AT&T's side of things. A replacement router will NOT fix the issue. 

The only thing you might do is to unplug the modem/router for at least 10 mintues and replug...this might solve your issue if  the unit experienced an outage from AT&T VRAD, DSLAM, or CO....but I doubt the issue was solved on AT&T side. It sounds like some of THEIR equipment is gradually failing. 

 

I've had this same issue and while it was partially solved, their DSL plant is now old and it is getting harder to find replacement parts for their older equipment...

 

It in increasingly obvious that AT&T does NOT care about their customers satisfaction as time goes on. 

JefferMC

ACE - Expert

 • 

24.4K Messages

4 y ago

I would say that 90% of the time it is an issue of the wiring between the Gateway and the VRAD/DSLAM/CO.  Probably 90% of that 90% it is outside the home.  But gateways do fail.  It's hard to make a remote diagnosis with only 1 red light.

 

AT&T wants to wrap up their DSL business.  It wants to move on to more profitable, less restricted businesses, like video, VOIP and Fiber/Non-ADSL copper Internet.

 

 

bloomin

Scholar

 • 

258 Messages

4 y ago

JefferMC said:

 

"AT&T wants to wrap up their DSL business.  It wants to move on to more profitable, less restricted businesses, like video, VOIP and Fiber/Non-ADSL copper Internet."

 

If that is so why doesn't AT&T just tell those customers it is ceasing service on such and such a date? As long as they are STILL offering the service they are obligated under an implied warranty of merchantability is an unwritten and unspoken guarantee to the buyer that goods or services purchased conform to ordinary standards of care and that they are of the same average grade, quality, and value as similar goods/services sold under similar circumstances.This does hold legal weight in the courts and arbitration as well. 

 

 

JefferMC

ACE - Expert

 • 

24.4K Messages

4 y ago

In many places they are attempting to do just that.  But the nature of DSL (and POTS) is that they need approval from regulatory agencies to do so.

 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.