For the latest on our response to Coronavirus (COVID-19), click here.
DSL Light on but Internet Drops Daily
I have had AT&T DSL for several years. About six months ago we began to experience drops in our internet service. The DSL light on the AT&T provided modem would be on, but the internet connection light would be off (and no connectivity). When called the AT&T tech support indicated that the modem was an old model and causing the problem (we went through all the steps of re-booting, keeping the router off the system, pinging the service line...) and the answer was...replace the modem. I purchased an ActionTech VDSL2 (Model #V2000H) to replace the old modem.
Internet connections became better, but soon started to drop out on a regular basis (again the DSL light is on and the connectivity within the home network is fine, but the internet light is out). It is to the point that I reboot the modem/router in the morning before leaving for work and then again in the evening when I get home from work.
Everything in my mind says that this points to a delivery issue and not a home equipment issue. So, my basic question is, "what can be done?" I don't relish the idea of spending 45 minutes to an hour (or more) on the phone with a technician, doing the same things I have already done just to "check the system". It is baffling when the modem indicates DSL connectivity but not internet connectivity...is it possible to have one without the other?