
Contributor
•
1 Message
DSL Internet keeps disconnecting every half an hour
Dear forum and @ATTCares,
I have had the AT&T DSL internet for the last few years without much problems, but I had connectivity issues last week (modem internet light stayed red for a few days). After a tech visit, we replaced the old modem with the Pace 5268AC. Although internet was up and running right after the technician set up the modem/router, internet connection has been dropping every 20-50 minutes, starting from a few hours after the visit. When it happens, the service light turns off -> turns red -> blinks green -> stays green. I found threads on similar issues, and it seems that I can get help here by posting DSL line stats and event logs, so here they are:
Type Status
Internet | Connected | |
DSL Link | Connected |
User Rate | 10027 kbs | 934 kbs |
Max User Rate | 10012 kbs | 934 kbs |
Noise Margin | 9.0 dB | 9.0 dB |
Attenuation | 43.0 dB | 22.9 dB |
Output Power | 19.0 dBm | 12.4 dBm |
Protocol | G.DMT2+ Annex A | |
Channel | Interleaved | |
DSLAM Vendor Information | Country {46336} Vendor {BDCM} Specific {41912 } | |
Rate Cap | 10027 kbs | |
Attenuation @ 300kHz | 34.9 dB | |
Required Impulse Noise Protection | 17 | |
Uncanceled Echo | 10.5 dB | Suspicious - check phone filters and alarm |
VCXO Frequency Offset | 0.0 ppm | Ok |
Excessive Impulse Noise | 1 | Interleaved mode recommended |
IP Traffic
Type Bytes Packets Errors %
Transmit | 169707813 | 1387625 | 494 | 0 |
Receive | 2444954626 | 1915093 | 271327 | 12 |
DSL Link Errors
Collected for 5:34:17
DSLType Since Current Current Time Since
Period | Reset | 24-hr int. | 15-min int. | Last Event |
Link Retrains | 11 | 11 | 1 | 0:02:04 |
DSL Training Errors | 12 | 12 | 1 | 0:02:33 |
Training Timeouts | 12 | 12 | 1 | 0:02:33 |
Loss of Framing Failures | 95 | 95 | 9 | 0:03:03 |
Loss of Signal Failures | 12 | 12 | 1 | 0:03:01 |
Loss of Power Failures | 0 | 0 | 0 | 0:00:00 |
Loss of Margin Failures | 0 | 0 | 0 | 0:00:00 |
Cumulative Seconds w/Errors | 721 | 721 | 29 | 0:00:12 |
Cumulative Sec. w/Severe Errors | 283 | 283 | 26 | 0:03:01 |
Corrected Blocks | 1182740 | 1182740 | 65142 | 0:00:12 |
Uncorrectable Blocks | 14092 | 14092 | 1091 | 0:00:12 |
DSL Unavailable Seconds | 911 | 911 | 86 | 0:02:04 |
Event Log (errors that popped up during the last disconnect):
=========================================================
INF | 2018-06-30T23:23:29-07:00 | hurl | err=0 name=PHY_NONE redirect |
INF | 2018-06-30T23:22:59-07:00 | hurl | err=0 name=PHY_NONE detect |
INF | 2018-06-30T23:22:58-07:00 | hurl | err=9 name=DSL_TRAIN_FAILED detect |
INF | 2018-06-30T23:22:43-07:00 | hurl | err=4 name=NO_DHCP_SERVICE detect |
INF | 2018-06-30T23:22:33-07:00 | hurl | err=15 name=EAPOL_FAILED detect |
INF | 2018-06-30T23:22:32-07:00 | sys | dnstest0: connection lost, reconnecting... |
INF | 2018-06-30T23:22:28-07:00 | sys | dsl0: connection lost, reconnecting... |
Any tips are helpful! Thank you!
sjsflorida
Contributor
•
1 Message
5 years ago
I just cancel my AT&T 1Gbps fiber optic internet circuit, for $80, which is a $10 discount off of the normal monthly rate. I have had it for 6 months and I use less than 10% of that circuit speed. It has been terrible on and off the whole period. Originally when I had it installed, I was happy to see the fast speed test and felt good about it. A few days into it, I noticed that many times my devices were getting connections rejected (authentication errors). In many instances, I had to rely on my old internet connection, because the AT&T circuit was so unstable. I made a few calls in to their support but little was done to stabilize the connection issues. I had hoped that it would improve, but it never did. At times when we thought we were using data at home wifi, our cell phones were eating up my cell phone data plan, because the att circuit connection was in and out. To make matters worse, I am now being told that I have to pay a cancelling penalty of $180 ($105 + 26 days of credit remaining in month already paid for). I voiced my severe disappointment in the service, and ETF (early termination fee) for something that was performing less that half (50% down) the time. The ATT rep said that I could have cancelled in the first 30 days and there would not be a penalty. Now I wish I never did give them a shot or should have cancelled within the 30 days. ATT has fallen away, from what it used to be, with regard to internet service. I would not recommend ATT for home or certainly would not consider recommending ATT for my organization. They have alot of technical issues they need to iron out before they sell their internet service. I am done!!
0
0