New Member
•
3 Messages
Dog ate my Wire
My dog ate the Green wire that goes from the wall jack to my ATT modem. It is smaller than a Cat5 wire, but I don't know what it is called. What is it called and can I purchase one from Best Buy or somewhere. I need back up ASAP. Hopefully it is not a ATT thing I have to wait for.
Thank
Constructive
Former Employee
•
32.9K Messages
3 years ago
It’s just a twisted pair phone cable nothing special. In the meantime you can use a standard phone wire until you get to the store
0
0
ATTHelp
Community Support
•
225.5K Messages
3 years ago
We're here to help find you a new wire, @tannerlux07!
Just to clarify, can you let us know the model of AT&T modem you currently have, as well as where the cord is plugged into the modem?
Let us know!
Donovan, AT&T Community Specialist
0
0
tannerlux07
New Member
•
3 Messages
3 years ago
I called att and they are sending a new wire
thanks
0
0
Constructive
Former Employee
•
32.9K Messages
3 years ago
In the meantime you can use a standard phone cable the only difference is the twisted wire internally that helps with interference from outside sources like treadmills microwave and isn’t an issue if the cable isn’t over 6-10 feet long
0
0
ATTHelp
Community Support
•
225.5K Messages
3 years ago
Thanks for taking the time to let us know, @tannerlux07!
Don't hesitate to reach back out if you ever need our assistance again.
Thank you for choosing AT&T Community Forums!
CalebP, AT&T Community Specialist
0
0
tannerlux07
New Member
•
3 Messages
3 years ago
Great, Just received a entire new Modem with all the parts, except the green wire that my dog age. I will try Best Buy.
0
0
ATTHelp
Community Support
•
225.5K Messages
3 years ago
Thanks for the update, @tannerlux07!
Don't hesitate to reach back out if you ever need our assistance again.
Thank you for choosing AT&T Community Forums!
Marc, AT&T Community Specialist
0
0