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New Member

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4 Messages

Thursday, July 22nd, 2021 11:51 AM

Does technician bring the gateway to set up my new service

I have a technician coming next Saturday to set up new service. Will he/she bring the gateway or should I watch for it in the mail? Thanks!

Accepted Solution

ACE - Expert

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27.9K Messages

3 years ago

If you were required (and charged for) a full tech install, they should bring the gateway with them.

Gateways are only sent out if you are doing a self-install and that would be if the location had AT&T internet previously.

(edited)

New Member

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4 Messages

3 years ago

They aren't charging me, but the technician visit was required. So, I'll go with that. Thank you for the quick reply!

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