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yclascom's profile

Contributor

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4 Messages

Tuesday, July 7th, 2015 7:15 AM

DNS Issues connection with AT&T

Hello,
 
I run a new website called Yclas.com. I am bootstrapping the business and finally got the first paid customers but I am stuck with an issue with 2 customers from USA.
 
This 2 customers use AT&T as internet provider for their phones. They can not access this sites:
 
Example, can not access:{commercial link removed}
This sites go to IP: ***.
 
Message they receive:
"Google Chrome could not load the webpage because jobs.yclas.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection."
 
Happens same in firefox.
 
But they can access if they turn their wireless and they connect via verizon for example. So doesn't seem a device error.
 
Gets more strange since they can access with AT&T to:{commercial link removed}
This ones go to ip *** different IP since we use cloudflare between.
 
For customer at merctrader.yclas.com had same issue, I added the subdomain manually on clodflrare and now its working to him.
 
All this sites are hosting in the same server :S
 
I have run many network tests and all of them worked properly. Quite desperate here, any help would be super appreciated. 
 
Thanks a lot!
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Darknessrise

Professor

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2.4K Messages

8 years ago

@yclascom

 

Can you ask the customers to try the following?

 

- Change their DNS server on their devices to Google's 8.8.8.8 and 8.8.4.4 to see if there's a problem with the DNS.

 

- Do a tracert to both your website URL and its IP address.

Contributor

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4 Messages

8 years ago

I will let htem know! thanks!

Contributor

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2 Messages

8 years ago

Are your SERIOUS?

 

AT&T on my modem has LOCKED IN THE DNS in the MODEM.  There is NO ACCESS BY USER FOR THIS.

 

YOU CAN DO WHATEVER IN THE WORLD YOU WANT AND USE ANY DNS IN THE WORLD, and IT ALL HAS TO GO FIRST TO THE AT&T DNS SERVER. 

 

 

MAYBE YOU NEED TO TAKE A BASIC INTERNET COURSE.  

 

If your modem has been LOCKED DOWN to the DNS and is NOT USER CHANGEABLE in the MODEM, you can put anything in the world into your computer, your Router, your DNS and tatoo it on your Baby, and IT WILL NOT CHANGE A THING. 


BEST THING YOU CAN DO IS LOOK AT YOUR LOG FILE on YOUR MODEM or if it is a MODEM / ROUTER, look at the LOG FILE, and i bet you will find, DNS TIME OUT ERROR.  

 

They seem to have a problem THEY REFUSE TO ADDRESS, and this changing the DNS is ONLY GOOD if you can CHANGE The MODEM's DNS as IT WILL GO WHERE IT IS TOLD before it goes where your computer, router, or Tatoo tell it. 

Contributor

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2 Messages

8 years ago

015-07-27T16:21:41+01:00 | L3 | DNS: request timed out - (server 68.94.156.10) 
2015-07-27T16:21:41+01:00 | L3 | The last "DNS: request timed out - (server 68.94.156.10) " message was repeated 7 times
2015-07-27T16:21:41+01:00 | L3 | DNS: request timed out - (server 68.94.157.10) 
2015-07-27T16:21:41+01:00 | L3 | The last "DNS: request timed out - (server 68.94.157.10) " message was repeated 7 times
2015-07-27T16:25:47+01:00 | L3 | DNS: request timed out - (server 68.94.156.10) 
2015-07-27T16:25:47+01:00 | L3 | DNS: request timed out - (server 68.94.157.10) 
2015-07-27T16:51:06+01:00 | L3 | DNS: request timed out - (server 68.94.156.10) 
2015-07-27T16:51:06+01:00 | L3 | DNS: request timed out - (server 68.94.157.10) 
2015-07-27T17:21:40+01:00 | L3 | DNS: request timed out - (server 68.94.156.10) 
2015-07-27T17:21:40+01:00 | L3 | The last "DNS: request timed out - (server 68.94.156.10) " message was repeated 6 times
2015-07-27T17:21:40+01:00 | L3 | DNS: request timed out - (server 68.94.157.10) 
2015-07-27T17:21:40+01:00 | L3 | DNS: request timed out - (server 68.94.156.10) 
2015-07-27T17:21:40+01:00 | L3 | DNS: request timed out - (server 68.94.157.10) 
2015-07-27T17:21:40+01:00 | L3 | The last "DNS: request timed out - (server 68.94.157.10) " message was repeated 6 times

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Contributor

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4 Messages

7 years ago

Can comeone do a traceroute to ip 91.121.25.98

 

Thanks!

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