Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
shumik99's profile

Tutor

 • 

7 Messages

Sun, Apr 7, 2019 5:36 PM

Devices Stay With RG After Airties Install

The Smart Home app showed that I would benefit from installing 2 Airties so I bought 2 of them. At first, my devices connected to the nearest device whether it be an Airtie or the RG. Over time the devices slowly began reconnecting to the RG from the Airties. I currently have 19 connected devices and 13 of them are connected to the RG including 6 WiFi security cameras. My cameras are the reason I bought the Airties because of dropped connections from the RG. I don’t understand why the devices don’t stay connected to the Airties and why they drift back to the RG. My RG is upstairs in the center of the house and the Airties are downstairs in opposite corners of the house. This setup worked great at first but now I’m pretty much back to where I was before I shelled out $100 for the Airties. Any ideas out there is appreciated. 

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.3K Messages

3年前

Here to help, @shumik99.

Since the Airties extenders utilize band steering, have you made sure that your Gateway has band steering enabled? Typically, this is setup by default, but if not, then the extenders will not work properly. You can check this easily by looking at the network names (SSID) for your WiFi. If there is more than one SSID, one for the 2.4GHz network and one for the 5GHz network, then you will need to go into the Gateway's user interface and correct this by assigning the same name and password to both networks. To do this follow these steps:

  • Open a web browser on a device connected to your Gateway and put https://192.168.1.254 in the search bar.
  • Go to Settings > LAN > WiFi
  • Under "User Network" on that page, you should see the 2 WiFi bands, and their respective SSIDs. Put them under the same name.
  • Save the changes. Please note that a reboot may be necessary.

If band steering is enabled, have you tried rebooting the Gateway and Airties devices to see if that helps?

You may want to check out our Troubleshoot & Resolve tool, which will run tests to see if there are any problems and recommend solutions.

John, AT&T Community Specialist

Tutor

 • 

7 Messages

3年前

well, that reboot seems to have worked this time. I have rebooted the RG before and it did little good but now most of my devices are connected to the closest access point. Just as it should be. BTW, my 2.4 and 5 networks are on the same SSIS and password. I’ll go ahead and accept this solution. Thank you!

Tutor

 • 

7 Messages

3年前

I am wondering though why my Vizio tv and my Directv receiver are connected to the RG upstairs and not to the Airties AP that is 2 feet away. Seems kind of buggy but as long as everything is working correctly there is no problem, right?

browndk26

ACE - Professor

 • 

4.8K Messages

3年前

Your directv receiver shouldn’t be connected wirelessly to the gateway. Wireless dtv receivers connect to the main dvr on their own network.  

Tutor

 • 

7 Messages

3年前

You’re right. The box is connected to coax but shows up in the app as a WiFi connected device. I verified the MAC address. I have 3 other little Genie boxes that show a hardwire connection but not the main box. Do you know why it shows as wireless?

 

But, back to my original problem, I just checked my connected devices using the app and all of them were connected to the RG and it shows both Airties connected as well. This happened a few days ago and after rebooting the gateway the devices slowly reconnected to the best connection whether it be the Airties or the RG. So every couple of days I need to reboot the RG because all my devices gravitate back to it. This shouldn’t be happening, right? So here is my question again, why do my devices want to connect to the RG when it is not the best connection??? The RG is clearly not the best connection because it is showing multiple devices in red and orange. I am starting to get really frustrated because ATT promotes this as a solution to lousy WiFi when in reality it doesn’t work that well. But they were able to get another hundred bucks out of me, lol!

Tutor

 • 

7 Messages

3年前

Alright folks, one of my Airties is bad. Nothing would connect to it. I swapped places with the good one and still nothing. I called ATT and they are sending out a replacement free of charge. It should be here today so I’ll update after install. When your devices no longer connect I would suggest you have ATT replace it. Mine was only about a month old so I don’t know at what point ATT will refuse to replace it again should it go bad but it’s worth a shot because this is their solution to crappy home WiFi. The funny thing is, now my other Airties seems to be acting sluggish. After I got off the phone with support I noticed nothing was connected to it either. I called them the next day and they said I would have to wait until the first replacement order was closed out because they can’t have more than one order open at the same time, REALLY??

Also,the tech told me I needed to return the bad Airties to ANY ATT store so I wouldn’t be charged for the replacement one. When I went to the ATT store they told me they wouldn’t accept it because they have no way to send it in and make sure I get credit for it, REALLY? If my other Airties turns out to be bad I’m going to get a replacement but if they go bad again I think I’ll look for something a little more reliable because I’m not sure I want to devote this much time to this issue. 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.