For the latest on our response to Coronavirus (COVID-19), click here.

New Member


1 Message

Sun, Feb 16, 2020 4:24 PM

couldn't find IP address

I am having issues connecting several devices to my router. It is telling me it cold not find and IP address. or it sits there in the obtaining ip address screen and not connecting.


Brand User



112.8K Messages

2 months ago

Hey, @Eric528! Let's see if we can get your devices connected to the router.


Just to clarify, are you trying to connect your devices to the router through your Wi-Fi network, or are you trying to connect them directly to the router using the IP address? If your router's IP address is undetectable, it may appear again if you Reboot your Router


Let us know if this helps!


Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



14 Messages

After updating my router a few weeks ago, I can no longer connect my wireless printer. I receive message "printer has joined network but still waiting for IP address". I have performed ALL basic troubleshooting, so PLEASE don't tell me to reboot my router.
AT&T TV – All Your Entertainment In One Spot.  Learn more…