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tommy99

Mentor

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54 Messages

Thu, Jan 26, 2017 4:30 AM

Could my internet issues be a bad Motorola NVG589 Modem?

Hi,

 

I've come to realize that my home issues with the internet could be a bad Motorola NVG589 Modem. The reason I say this, every few hours online, I get the browser window saying "more information is needed' and it is the ATT modem front page saying "no internet connection" so i check the modem leds and sure enough, only power/ethernet/wireless are lighted, broadband is red, service/phone are out. I can wait it out (maybe 10 minutes and the modem comes back on with internet access. But the quicker route is to power cycle the Motorola NVG589 Modem. I've turned off ipv6 as suggested from previous posting. Each time the internet goes out, I use my mobile app ATT Mark the Spot to send the issue. Out of the few dozens of sending to ATT, only once did it respond with "we are aware of a local problem and are working to fix" but all the other times, nothing.

 

So my question to anyone, what is the process of getting another Motorola NVG589 Modem to see if that is the issue? Can I get an "off the shelf" modem to test against? The problem with the Off the Shelf modem is I need to find one that has a phone line.

 

Thanks,

A frustrated uVerse customer

Responses

Contributor

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2 Messages

2 years ago

 I live in Arlington Tx. I have the same modem and I have the same problem. I am about to drop ATT if they don't make better on the neighborhood problems. I believe it is the underground wiring which are OLD COPPER telephone wises that are 40 Years old. They refuse to upgrade the wires in my area. I was on two wire connections to my house. Now it is one. When I called and complained about losing one wire, they ran test and send one wire is good enough. ATT is giving less for more; I feel they spend too much for advertising and too little for substructure. Fix your problem ATT or I'm bye bye .