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Contributor

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1 Message

Sun, Jan 6, 2019 5:43 PM

Connection problems with PS4 PRO on ATT wifi router model 5268AC pace.

Difficult connection. Excellent strength.  Connects and then drops when trying to use.

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Brand User
ATTHelp

Administrator

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112.2K Messages

a year ago

Hi @34711Tkgm,

We can help you with NAT/Gaming Support.  Here some steps that should help you get this cleared up.

 

For the PACE/2Wire Routers

  1. In the Address bar, enter https://soc.att.com/2TfEQPk4 to enter the gateway.
  2. On the homepage, under Key Things to do using your Gateway, select Customize Firewall.
  3. The customer can select the name or enter the PCs IP address and select Choose > Allow individual applications.
  4. They have two options:
    1. Browse through the predefined list of the most common applications. 
      • For example, if they select Servers, the most common servers are available to select, and then click Add > Save.
    2. If they do not find the application in the residential gateway (RG):
      1. Select User Defined > Add a new user-defined application
      2. Populate the Firewall Application Profile Definition and select Add to list.
  5. Select the item from the list, followed by Add > Save.

Hope this helps!

Lafayette, AT&T Community Specialist

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