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Teacher
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13 Messages
connection problem with my macbook pro
hi i don't know why but whenever i am using my macbook on my wireless home network the connection dies and internet is unavailable for about a minute and comes back on and it does not happen with other computer which is not a macbook how do i fix this?
Responses
Accepted Solution
Official Solution
themack707
Teacher
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24 Messages
10 years ago
you have to go into the wireless settings of the modem http://192.168.0.254
go to home network -> wireless settings
enter in router password
go down to additional settings -> wireless mode -> CHANGE to "b"
click save
go to home network -> advanced settings
go to private network -> click on 172.16.0.0
click save
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dogiinstine386
Contributor
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2 Messages
11 years ago
I too have trouble with both my Macbook Pro (2009) and an older Macbook (2007). When I am using them wirelessly, the red DSL lite will come on a few times a day when I use them. But when I use my HP laptop or Dell desk top, I never have this problem.
I think, and this is just a guess, but it might have something to do with both Mac’s having a ‘N’ type wireless card.
Rob
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testmaven
Contributor
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1 Message
11 years ago
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abby_1
Contributor
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1 Message
11 years ago
I just had this problem myself. I don't know if this helps, but I called ATT support and had to reconfigure the 2wire modem/router. Somehow the newer Mac Book Pros aren't exactly compatible with the original configuration of the 2wire. Call the ATT tech support people and they should be able to help.
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Penny_1
Former Employee
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1.2K Messages
11 years ago
Dear Members,
The issue which you've mentioned above could be because a few reasons.
To verify the same, check if there is any EMI device ( halogen lamp, speakers, microwave, cordless phones ).
You may also check, whether the router is placed near the computer or Monitor, as this may affect the wireless frequency and if there is no EMI devices, there could be some problem with the wireless settings on your MacBook. In order to check settings in your MacBook, you may follow the steps provided in the link below.
http://www.att.com/esupport/article.jsp?sid=KB401462
In case the issue persists, please contact the AT&T eChat helpdesk. If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI you may contact the AT&T eChat helpdesk by clicking the link below:
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
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Penny_1
Former Employee
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1.2K Messages
11 years ago
Hello testmaven,
There should be no compatibility issue between 802.11 N standard wireless card and 2 Wire Routers, because all the latest Wireless cards work with the older generations cards, without any difficulty.
However if you are facing any compatibility issues between 2 Wire Router wireless standards and Macbook Airport standards, you may contact us via link mentioned below.
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
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Imelda_1
Former Employee
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4 Messages
11 years ago
In addition to Penny's post,I suggest that you check the wireless mode settings on your Macbook.There should be an option for you to select the wireless mode on that Macbook.Wireless modes are the following, b only, g only ,n only , b/g/ or b/g/n. If there is no option for b/g/n, I recommend that you purchase a router that is compatible with n-type wireless card.
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rkempf
Tutor
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11 Messages
11 years ago
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rkempf
Tutor
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11 Messages
11 years ago
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isherrell
Contributor
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2 Messages
11 years ago
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akee
Guru
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639 Messages
11 years ago
hi isherrell!
i believe AT&T can only provide free techsupport for 2Wire modem/router equipment. they also support motorola 2210, westell f90, speed stream 4100/5100b modems (single-user modems only). so if you have a plain DSL modem, you need to get a 3rd party router (i.e. linksys, d-link, netgear etc.) to setup home network at home for multiple computers.
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rkempf
Tutor
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11 Messages
11 years ago
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darfle702
Contributor
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2 Messages
11 years ago
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Larry_1
Former Employee
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71 Messages
11 years ago
If the wireless signal drops and the dsl light on your modem is red, then this could be a possible line issue. However, if dsl light on your modem stays solid green, it could be a wireless setting issue.
Get to the modem interface and play with the wireless settings. Check to see which wireless channel works best for you. This may need some patience but settings vary depending on the user's location, distance from the modem, and brand of equipment being used.
Also, check for EMI or Electomagnetic Interference which could cause the frequent dropping of the wireless signal. Make sure that other wireless equipments are at least 3 to 5 feet away from your modem. This would also apply to halogen lamps. And make sure the modem is not placed directly on the carpet floor.
These are some things to check if you are experiencing dropped wireless signal. AT&T tech support has a dedicated MAC and 2Wire support teams who could help you troubleshoot further or if you need assistance going through the wireless settings of your modem.
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Penny_1
Former Employee
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1.2K Messages
11 years ago
Hello everyone,
I truly appreciate that you took your valuable time to let us know that the wireless connection is getting drop on your computers with the 2 Wire router, which you are using and please accept my sincere apologies for any inconvenience that you might have experienced.
It seems that the AT&T DSL connection is working fine however the problem seems to be with the wireless connection.
This issue can be resolve by our Home Networking support team, please call them at 1-800-345-7669 (Mon - Sat 6:00 am - 8:00 pm), Sun 7:00 am - 6:30 pm Pacific Time).
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