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Community Support

Community Support

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2.6K Messages

Tue, Jan 2, 2018 3:40 PM

Connecting your Google Home

Connecting your Google Home

 

  1. Open the Google Home app.
  2. Tap the Add icon   Set up device plus  New device  follow the in-app steps.
    1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started  Set up new devices  Create another home  Next  enter a home nickname and address.
      Note: You’ll need to enter a nickname, but you can choose not to enter your address.
      1. To set up all other devices, at the top left, tap the Add icon   Set up device plus  New device.
      2. Follow the remaining steps.

Trouble with your Google Home

  • Make sure the mic is not switched off. The on/off switch for the mic is on the back of the speaker. If the microphone is off, four yellow lights will appear on the light ring on the Google Home
  • Make sure there is a network connection. To verify, the small LED light on the back of the Google Home device should be solid white.

Problems Connecting

  • You may need to disable auto detect on your device you are using to setup your Google Home. You can go into the Settings > Wireless & Network Settings > Advance, and then disable Scanning.
  • If your router is a dual band router, you will want to check that your setup device and Google Home are on the same channel. You may want to temporarily rename the 5Ghz network so you can ensure both devices are connected on the same channel.
  • Make sure there are no devices around that can cause interference.
  • Troubleshoot your wireless connection.

David, AT&T Community Specialist

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8 Attachments

Accepted Solution

Official Solution

Community Support

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2.6K Messages

4 y ago

Need help connecting other devices. Find out more information here.

 

David, AT&T Community Specialist

Contributor

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1 Message

3 y ago

I just downloaded Chrome and attempted to sign in and I got lost. I did not know the password nor previous ones. Kindly help.

 

Contributor

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2 Messages

3 y ago

Have same problem, no answers.

Contributor

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1 Message

2 y ago

I didn't understand your question. You want to change the password of your google chrome account or Google Home Account.

If you want to change the password of your Google account then you can change it by clicking on the forget password and if you want to change the password of Google Home Device then you can change it by using google home app.

Contributor

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2 Messages

2 y ago

I want to control my directv hr44 with google home with statement such as "tune family room tv to 360"

New Member

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2 Messages

1 m ago

my google home or amazon echo will not connect to my wifi making me think there is an issue with the wifi, what can I do? 

ATTHelp

Community Support

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176.5K Messages

1 m ago

We are here to help you get those devices connected to your Wi-Fi, .

 

We suggest that you try the troubleshooting steps in the article above.

 

You can:

  • check to make sure that your setup device and Google Home are on the same channel. You may want to temporarily rename the 5Ghz network so you can ensure both devices are connected on the same channel.
  • Check to make sure there are no devices around that can cause interference

We suggest that you use our Smart Home Manager App. This will let you manage your network and rename the 5GHZ channel.

 

If you would like more personalized assistance please create your own thread since you are currently commenting on an old thread which could be closed.

 

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

 

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