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Community Support

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6.7K Messages

Thu, Aug 17, 2017 6:18 PM

Connecting your Amazon Fire TV/Stick

amzon fire tv.jpg

Amazon Fire TV brings a world of entertainment to your house. Find out how to get it connected.

 

Connect your Device

  1. Turn on your Amazon Fire TV/Stick.
  2. Select Settings from the menu.
  3. Select Network. The TV automatically detects nearby networks.
  4. Select your preferred network.
  5. If your preferred network is not displayed:
    • Select Join Other Network.
    • Enter the network password, if needed.

A network confirmation message displays.

Tip for Fire TV Stick: We recommend using the HDMI extender or adapter included with your Fire TV Stick, which can optimize the physical location of your device and improve Wi-Fi connectivity. Also make sure to use the power adapter included with your device for optimal performance.

 

Troubleshooting

  1. Restart your Fire TV/Stick by unplugging the device, waiting 40 seconds, and plugging it back.
  2. Restart your Gateway.
  3. If connected wireless, try moving the router or Fire TV/Stick around to avoid any other devices that may cause interference.
  4. Issues with a specific App:
    1. Select the effected App
    2. Clear the cache and/or data, which often resolves intermittent performance issues. Clearing data doesn't delete the app itself but may delete saved information (like account details or game scores).
    3. Change available settings for the app.
    4. For Amazon Fire TV devices, you have an option to move the app between internal and external storage.
    5. Force stop the app.
    6. Uninstall the app and then Reinstall the App.

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

3 years ago

Need help connecting other devices. Find out more information here.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Hi David -

 

I am helping my father-in-law connect Wifi via DirectTV.  We know that the wifi works, as we have been successful with his password when connecting to DirectTV via the wifi.  So far, good!

 

However, when we plug in another device (specifically, the Amazon Firestick), the wifi does not seem to be found.  Any advice?

gr8sho

ACE - Professor

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2K Messages

2 years ago

@ATTU-verseCare

Instructions need to give specific guidance for connecting via 5GHz radio.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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