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slehrman7

Contributor

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2 Messages

Sun, Nov 4, 2018 1:49 PM

Connect Google Wifi to ARRIS BGW210-700 router

What are the precise steps for changing the settings to the ARRIS BGW210-700 router so that a 3 puck Google Wifi mesh can be installed?

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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147.6K Messages

2 years ago

Hi there @slehrman7

We're happy to help! To get the device connected, we recommend putting your router into Bridge mode. You can get more information about it and learn what you'd need to do here.

Let us know if you need anything else!

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Any updates on this issue? I am having the same issues running with ARRIS BGW210-700 and a 3 puck Google WiFi. The problem with the AT&T response above is the ARRIS BGW210-700 does not have a DMZplus option. Not putting the BGW210-700 into a bridge mode prevents the google mesh to work properly. I am having to reboot my modem multiple times a day and when I call AT&T customer service they have no idea what I'm talking about putting their device into bridge mode.

slehrman7

Contributor

•

2 Messages

2 years ago

I eventually bought the Netgear Orbi router and 2 satellites. Here is what
I did to get the Orbi Mesh Wifi working with the AT&T ARRIS BGW210-700
modem/router

1. I connected the Orbi Router to the ARRIS modem using an ethernet cable.
2. I opened the Arris LAN Status and went to the Firewall Tab. I clicked
on the IP Passthrough tab and entered the Device Access Password that you
can find on the Arris modem/router. I changed the Allocation Mode to
"Passthrough". I left the Passthrough Mode as "DHCPS-fixed". On the
Passthrough Fixed MAC Address I found the Orbi Router from the device
list. The MAC address for the Orbi was automatically entered but you may
have to enter it manually. These steps completed setting the Arris in
bridge mode so that only the modem was working and the router capability
was assumed by the Orbi Router.
3. I then clicked on the Home Network tab and then the WiFi tab. I clicked
on Advanced Options. I turned OFF the Wi-Fi Operation for the 2.4 GHz and
5GHz Radio Configuration.
4. I rebooted both the Arris modem (no router function now) and the Orbi
Router. I then downloaded the Orbi software to my iPhone and Laptop. I
ran several speedtests in different rooms. I then connected each of the
satellites separately and continued checking the Orbi software and running
speedtests.

The Orbi mesh wifi has been working fine for about a week. I get 300 MB
download/150 MB upload to my Apple devices. My Samsung TV gets 650 MB
download (although I am not sure I believe it).

Hope these steps help.

slimkt

New Member

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1 Message

I know this is a year later, but I want to say thank you so much for this step by step process. I recently got the Google Nest and had a bit of a freak out because it wasn’t working properly and your instructions fixed it!

10 months ago

AkiJ

New Member

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3 Messages

Thank you! This information helped me today, almost 1.5 years later.

10 months ago

klbeck

New Member

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1 Message

I have a brand new Orbi system too and am not as savvy as you all. After speaking with AT&T and Netgear. I have it working as an Access Point, but lose all the features that I bought the Orbi for.

I have a Pace 5031NV AT&T modem/router. Enabling IP Passthrough looks straight forward, but I'm hesitant because I don't know if I can reverse it if I have problems. Can anyone tell me how easy/difficult that is?

After being with AT&T with the same modem for a decade I was told I would need to call in special help at a $50 charge to do this. Very disappointed in that and the fact that their hardware does not support the functionality of the Orbi or their competitors and has a slower residential speed. :-(

10 months ago

AkiJ

New Member

•

3 Messages

I am not sure whether it will work on your router as I have a different one. However, when I was making my changes I had the same concern as you, so I took pictures of the different areas as they were before I made the changes in case it didn't work I could go back and change it. ATT does not want to help because they want you to buy their range extenders. I have Google WiFi and it worked for me. Good luck!

10 months ago

Lawrence223

New Member

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2 Messages

@slehrman7 forgive me I am not very tech saavy, but if I do this will the ethernet plugs in the house still work? I think they are all connected to the Gateway as well, it has 3 lines plugged into the back ethernet ports now.

10 months ago

egoodeve

New Member

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1 Message

10 months ago

Did you ever get this to work. I have the same environment and the Arris gateway is battling my Google Wifi for NAT or DHCP and it's making the network performance unstable.

AkiJ

New Member

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3 Messages

Yes, it did! When I was making my changes I took pictures of the different areas as they were before I made the change in case it didn't work I could go back and fix it. I have Google WiFi and it worked for me. Good luck!

10 months ago

bobschultz1

New Member

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2 Messages

3 months ago

I tried all of these ideas and even spoke with google and ATT to no avail. Gave up and sending the routers back. Not sure what to get not.

Bob

AT&T Community Forums

slehrman7

Connect Google Wifi to ARRIS BGW210-700 router

Responses

ATTHelp

gcdwyer

slehrman7

slimkt

AkiJ

klbeck

AkiJ

Lawrence223

egoodeve

AkiJ

bobschultz1

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