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New Member

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5 Messages

Wed, Apr 1, 2020 1:27 PM

Confused - can I update my existing AT&T router? AND - getting strange, but great speeds

I have Direct TV and AT&T internet 12. My equipment says AT&T Uverse, but I don't have Uverse. I looked up the specs (Pace 5031NV) and it is an older 802.11n router. I would like to update to an 802.11ac (or ax if available). Do I have to get from for AT&T or can I hook up my own?

AND - when I hardwire my PC, I am getting great speeds - like 350Mbps download. The Internet 12 plan I am paying for says only 12Mbps. Which is what I am getting on my Wifi. Very confused by this. Happy - but confused. Is the Internet 12 plan just describing what I can get over Wifi?

Responses

New Member

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5 Messages

2 months ago

Anyone?

Employee

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98 Messages

2 months ago

Hi Lebb, let me see if I can help address your questions. AT&T Uverse was the product name prior to using AT&T Internet. Since you have one of our legacy gateway/router, it is still using the older name.

You are correct that the Pace 5031NV device only has 802.11n Wi-Fi technology but that should be more than adequate to handle the speeds that you are receiving.

The product name (Internet 12) does state what speeds you should expect but we are constantly attempting to improve the network and will provide you as much bandwidth as we can under your current plan, which may explain why you are seeing 350Mbps when using Ethernet. Since you are only seeing 12Mbps with Wi-Fi, it may be a limitation of your device itself and not what is available from the gateway/router. I would recommend rebooting/restarting your Wi-Fi devices and then rebooting/restarting your gateway/router to see if you can achieve the higher bandwidth speeds on Wi-Fi.

As for ordering an 802.11ac gateway/router, AT&T doesn't replace equipment that is still in working order but like I said, 802.11n is more than capable from supporting speeds even up to 350Mbps.

One last thing I would suggest is to download and install AT&T's Smart Home Manager with your smart devices via you app store (Apple App Store or GooglePlay). It is a free app that can help you identify any issues you may have with your AT&T Internet service including Wi-Fi coverage issues.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

@RockingU-verse

Thank you for responding. That info really helps a lot.

Even though the "n" router is sufficient, can I replace it on my own? I have an "ac" router, but wasn't sure if there was something proprietary with the Pace 5031, and kind of afraid to disconnect it.

Brand User
ATTHelp

New Member

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121.1K Messages

We are here to help, @lebb.

 

Thank you to @RockingU-verse for the useful information.

 

You can get a third party gateway to put behind the AT&T gateway, but you can not replace it since all of our equipment runs of the AT&T gateway.

 

We recommend that you use IP Passthrough to bridge our gateway to the third party gateway.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

You don't have to replace it. Plug your AC router in as a wired network device and disable wireless operation on your gateway router. There are some network services you cannot disable on the gateway router, but your new router or other equipment should be able to handle most of your primary network services. I had a second WiFi router set up on my second floor; I didn't disable the gateway router wireless radios, but I used separate SSIDs on the second router which handled all my wireless devices. It didn't affect Internet bandwidth because the wired connection between routers can handle everything at more than wireless speeds.

New Member

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5 Messages

@Suncat2000 Thanks! Another question you might know the answer to. The gateway router specs say it is a 2.4ghz router. The AC router I have is a dual band, 5 and 2.4. Is the gateway router capable of producing 5 for the AC router to receive? I'm thinking not.

Employee

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98 Messages

The 5GHz and 2.4GHz refers to the Wi-Fi radios. While the AT&T Gateway/router you have only provides 2.4GHz Wi-Fi, the service itself is not limited on the type of Wi-Fi radio you use. If the 3rd party that you have has 5GHz radio(s), it would work as a secondary Wi-Fi router using AT&T service.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

New Member

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121.1K Messages

Hey @lebb,

If the router is not able to produce a 5g signal than your not going to get 5g. The router needs to be able to support the signal your sending to it. 

Hopes that helps answer your question.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.